Find Nearby Plumbers In Honolulu, Hawaii

Shoreline Plumbing demonstrates strong overall performance with a WW Score of 82.1, driven by consistently high marks across all four dimensions. Professionalism is the strongest area (86.5), with extensive evidence of punctuality, courteous communication, and responsive customer service across 127 reviews. Project completion scores well at 84.8 based on 118 mentions, reflecting reliable job finishing and follow-through, though some older reviews cite delayed estimates and unresolved callbacks. Experience is solid at 85.3 with 89 mentions confirming skilled technicians and quality workmanship. Pricing is the weakest dimension at 76.2 (48 mentions), with legitimate concerns about hourly rates, minimum charges, and occasional overcharging, though many recent reviews praise fair pricing. The company shows strong recovery and owner engagement in addressing complaints.

• PRICING CONCERNS: Multiple reviews (particularly 2017-2018) cite high hourly rates ($150/hr), minimum 4-hour charges, and instances of overcharging. However, recent reviews (2023-2025) predominantly praise 'reasonable' and 'fair' pricing, suggesting possible rate restructuring or improved transparency.
• QUALITY GUARANTEE ISSUES: Several older reviews (2011-2015) report work not guaranteed and refusal to fix defects without additional charges. No recent reviews mention this issue, suggesting policy change.
• ESTIMATE DELAYS: Multiple reviews from 2015-2017 report 2+ week delays in providing estimates and poor follow-up communication. Recent reviews show dramatically improved responsiveness.
• NEGATIVE OUTLIERS: 4 reviews (2020, 2024) contain extreme allegations (drug use, unprofessional behavior, $1,550 wax ring charge, $615 water heater with poor installation). These are isolated but serious; one 2024 review details poor cleanup and rude office staff response.
• RECENCY BIAS: 70% of reviews are from 2020 onward, with majority from 2023-2025. Older reviews (pre-2018) show significantly more complaints about pricing, delays, and guarantees. Recent reviews are overwhelmingly positive (5-star), suggesting either genuine improvement or potential review filtering.
• BLANK/MINIMAL REVIEWS: 12 reviews contain no text or only ratings, limiting analysis but not affecting scoring.
• DUPLICATE COMPLAINT: One negative review about toilet/tub hardware installation appears twice (2023-06-10 and 2022-10-31) with identical text, suggesting either resubmission or data duplication.

This WW Score of 82.1 is highly reliable for current service expectations (2023-2025), supported by 227 reviews with strong mention counts across all dimensions. However, the dramatic improvement in recent years and concentration of 5-star reviews warrant caution; the score reflects current performance better than historical consistency. Pricing remains a legitimate concern despite recent improvements, and customers should request itemized estimates upfront. The company's responsiveness to complaints and owner engagement are notable strengths.

Superior Plumbing demonstrates strong overall performance with a WW Score of 82.1, driven by consistently high marks in professionalism (87.5), project completion (85.0), and technical experience (86.0). The company excels at punctuality, communication, responsiveness, and skilled workmanship, with numerous reviews praising specific technicians like Jamie, Jeff, and Will. However, pricing emerges as a notable weakness (72.0), with multiple customers citing overcharges, inflated labor costs, and quotes significantly higher than competitors. While most reviews are highly positive and recent (past 12 months), the pricing concerns and several negative experiences regarding cost transparency prevent a higher overall score.

• PRICING CONCERNS: Multiple reviews (at least 8-10) explicitly mention overcharging, inflated prices, or costs substantially higher than competitors. Examples include $325 for a $57.99 part, $1000 for 3 hours of work, $575 for jobs completed in 2 hours, and $625 for a pressure valve worth ~$100. This is a material pattern.
• QUALITY INCONSISTENCY: Several reviews describe incomplete work, property damage, or follow-up issues requiring additional service calls (e.g., water pressure problems after regulator replacement, broken pipes left unrepaired, incomplete shower valve installation).
• CUSTOMER SERVICE COMPLAINTS: A few reviews report defensive or dismissive management responses to complaints, including one allegation of harassment to remove a negative review and another describing the owner as 'condescending and defensive.'
• EMPTY/MINIMAL REVIEWS: Approximately 30 reviews contain no text or only 1-2 words (e.g., '.', 'unknown', 'Everything went well'). These provide minimal evidence but do not suggest fake reviews—they appear to be incomplete submissions.
• RECENCY BIAS: Most detailed positive reviews are from 2020-2025 (past 5 years), while older reviews (2012-2018) show more mixed sentiment. Recent reviews are predominantly 5-star with specific praise.
• NEGATIVE REVIEWS CLUSTER: Negative reviews (1-2 stars) tend to cite pricing, incomplete work, or poor management response. These are substantive complaints, not generic criticism.

This WW Score of 82.1 is reliable and should be trusted, supported by 227 reviews with HIGH overall confidence. The company excels in professionalism and technical skill, but the consistent pattern of pricing complaints (32 mentions, score 72.0) is a material concern that prevents a higher score and should weigh heavily in decision-making, particularly for cost-sensitive customers.

Pipe Masters earns strong marks across all four dimensions, with professionalism being the most consistently praised attribute — punctuality, communication, technician introductions, arrival tracking, and follow-up calls are mentioned repeatedly across dozens of reviews spanning multiple years. Experience and technical skill are also well-documented, with reviewers citing advanced techniques such as pipe bursting, hydrojetting, pipe lining, and accurate diagnostics that other companies had failed to achieve. Project completion is generally strong, with most jobs described as finished same-day or within the quoted timeframe, though a small number of negative reviews cite incomplete work, poor follow-through on estimates, and one instance of a job not being finished correctly. Pricing is the weakest dimension: while many reviewers describe pricing as fair or reasonable, several credible negative reviews allege significant overcharging, a quote more than double a competitor's, and one instance of charging for a toilet that was never touched — pulling the pricing score down meaningfully. The overall score reflects a genuinely strong operation with documented recurring weaknesses in pricing transparency and occasional project follow-through failures.

• DUPLICATE REVIEW DETECTED: Two reviews dated 2024-08-12 and 2024-08-13 are nearly word-for-word identical, describing the same shower valve repair job. This is likely the same reviewer submitting twice or a copy-paste error. One instance was excluded from scoring to avoid double-counting.
• DUPLICATE REVIEW DETECTED: Two reviews dated 2024-06-17 and 2025-05-09 share nearly identical structured summaries and body text praising Jason and pipe bursting techniques in Hawaii. These appear to be the same reviewer submitting the same review twice across different dates. Treated as one data point.
• GENERIC/THIN REVIEWS: Approximately 12 reviews consist of blank text with only a 5-star rating, and several others contain only 1-2 words (e.g., 'Awesome', 'Great service!'). These provide no usable dimension data and were excluded from dimension scoring. Their presence slightly inflates the raw star average.
• PRICING CONCERNS — CREDIBLE NEGATIVE SIGNALS: Multiple detailed negative reviews allege serious pricing issues: one reviewer was quoted $8,500–$11,000 for a job completed by a competitor for less than 50% of that; another was charged ~$900 for two toilets with only one fixed; a third was quoted $1,100 for a standard sink/faucet install considered excessive by another plumber; and a fourth paid $820 for a camera scope and received an estimate of $7,300 for work completed by another company for $2,000. These are specific, credible, and consistent enough to warrant a meaningful pricing score reduction.
• INCOMPLETE WORK / FOLLOW-THROUGH FAILURES: At least three reviews describe work that was not completed as promised — a clog pushed further down rather than cleared with no refund offered, a toilet never touched despite being charged, and a multi-visit sink leak misdiagnosis with no resolution and no callback over two months. These credible accounts reduce the project completion score.
• STAFF CONDUCT CONCERN: One reviewer (March 2025) reported that a non-Mario technician made disparaging remarks about his own workers' language abilities, lacked proper diagnostic equipment, and became hostile when the customer chose a competitor. This is an isolated but serious professionalism flag.
• RECENCY NOTE: The review set spans from approximately 2020 to mid-2025. The majority of reviews with substantive content are from 2022–2025, making the dataset reasonably current. Negative reviews are distributed across multiple years, suggesting these are not isolated incidents.
• MULTI-LOCATION / MULTI-OPERATOR AMBIGUITY: Reviews reference multiple distinct operators — Mario (NJ-based), Jason (Hawaii-based), Arvin (office/Hawaii), Manny, Izaiah, Bernard, and others. It is possible this score aggregates reviews for more than one business entity operating under the Pipe Masters brand in different geographic markets. Scores should be interpreted with this in mind, as quality and pricing may vary significantly by location and technician.

This WW Score is based on a large, multi-year review dataset with HIGH confidence across all four dimensions; however, the score should be interpreted cautiously due to credible and specific negative reviews regarding pricing overcharges and incomplete work, the presence of blank/thin reviews that inflate raw ratings, possible multi-location brand aggregation, and one confirmed duplicate review submission.

Rayco Plumbing earns strong marks across all four dimensions, with professionalism being the most consistently praised attribute — responsiveness, punctuality, courtesy, and communication are mentioned in the overwhelming majority of reviews. Pricing is generally viewed as fair and reasonable, with specific callouts for military discounts and one reviewer noting a quote approximately $350 below competitors, though two negative reviews raise concerns about billing disputes and warranty refusals that temper the pricing score. Project completion is solid overall, with many reviewers praising same-day or next-day service and thorough follow-through, but is meaningfully dragged down by one detailed 1-star review alleging abandoned work, a failed $4,500 repair, and refusal to honor warranty obligations, as well as a 2-star review citing a return-visit charge dispute and a 1-star review citing a missed appointment without notification. Experience scores well given repeated praise for diagnostic skill, creative problem-solving, and technical knowledge, though one 4-star review noted an incomplete repair and one 1-star review alleged that two subsequent plumbers deemed the original work unnecessary and ineffective. The score reflects a contractor with a genuinely strong track record tempered by a small but serious cluster of negative experiences that cannot be dismissed.

• One highly detailed 1-star review (2019-02-15) alleges serious misconduct: a $4,500 repair that failed within days, refusal to honor warranty, abandonment of elderly clients, and alleged intimidation when confronted. Two subsequent plumbers reportedly confirmed the work was unnecessary. This review is specific, internally consistent, and corroborated by dated video evidence per the reviewer. It carries significant weight and materially impacts project_completion and pricing scores.
• A separate 1-star review (2022-02-23) explicitly criticizes failure to notify a customer of a schedule change. The owner's response attempted to reframe the visit as a free estimate, which the reviewer disputed. This is a credible communication/professionalism flag.
• A 2-star review (2015-05-30) alleges that Rayco refused a return visit to fix a still-leaking toilet after job completion, citing that the customer had supplied the parts. This raises a legitimate warranty and accountability concern.
• A 4-star review (2013-10-30) notes an incomplete repair where the plumber did not start with the most critical component (the drain), resulting in a costly partial fix. This is a minor but real experience/judgment flag.
• Three reviews have no text content — two with ratings of 1.0 and 4.0 (2019-06-11) and one with a rating of 4.0 (2015-07-20). These were excluded from dimension scoring but counted in total reviews analyzed.
• The vast majority of reviews are 5-star, which warrants mild fake-review scrutiny. However, most positive reviews contain specific details (names of technicians, job descriptions, locations, dates of service), which significantly reduces the likelihood of coordinated fake reviews. The pattern appears to reflect genuine customer satisfaction rather than fabrication.
• Recency note: The most recent reviews are from 2023. Reviews from 2013–2018 are older than 5 years and were given reduced weight. The negative reviews span 2015–2022, indicating the issues are not isolated to a single period.

This WW Score is based on 57 reviews spanning approximately 10 years with strong mention counts across all four dimensions, making it statistically reliable; however, the presence of multiple substantive negative reviews — including one alleging serious financial harm and warranty abandonment — means prospective customers should read the critical reviews in full before making a hiring decision.

Johnson's Plumbing demonstrates strong professionalism across nearly all reviews, with consistent praise for punctuality, communication, politeness, and responsiveness. Project completion is solid but shows some variability—most jobs are completed successfully and on time, though a few reviews mention delays or incomplete follow-through. Pricing is generally perceived as fair and competitive, though one significant dispute over diagnostic fees and hidden charges emerged. Experience and technical skill are well-documented, with reviewers frequently citing 30+ years in the trade and expert problem-solving abilities. The business shows strong family involvement and a reputation for honesty that resonates across the customer base.

• One 1-star review (2022-08-12) describes a serious dispute over billing practices: a $128.50 diagnostic fee charged after a $429.67 faucet replacement, followed by alleged threatening behavior. This is a material concern for pricing transparency and professionalism.
• One 1-star review (2021-02-01) appears to reference a different plumber or service provider entirely—mentions 3 different plumbers and a $75 service call + $140 charge. This may not be about Johnson's Plumbing directly.
• One 3-star review (2014-09-27) describes a significant project completion issue: the plumber (Elton) abandoned the job mid-way for 2 days to work on another project, leaving the customer without access to their bathroom. This is a notable reliability concern.
• One 2-star review (2012-06-02) describes chronic non-completion: a kitchen faucet repair promised for 'next Saturday' was never completed over multiple months despite repeated calls. This is a serious project completion failure.
• One 3-star review (2020-08-09) notes the plumber was uncomfortable with non-standard situations (condo attic water heater), suggesting potential limitations in adaptability.
• One 1-star review (2014-01-17) describes a pattern of poor responsiveness: no callback on first attempt, missed appointment on second attempt, and lack of service orientation on third attempt. This contradicts the otherwise strong professionalism profile.
• Most reviews are older than 12 months (majority from 2012-2019). Only 3 reviews are from 2024, 1 from 2022, and 1 from 2021. Recent data is limited.
• No evidence of fake reviews detected. Reviews show specific details, varied experiences, and natural language variation.

This WW Score of 82.1 is reliable at HIGH confidence for overall professionalism and experience, but should be interpreted with caution regarding project completion and pricing due to several documented failures and disputes. The score is heavily weighted toward older reviews (pre-2020), so current service quality may differ. The presence of 4 low-star reviews (1-2 stars) describing serious issues with follow-through, billing practices, and responsiveness indicates this contractor has a meaningful track record of problems alongside many satisfied customers. Prospective clients should prioritize recent references and clarify billing practices and project timelines in writing before engaging.

Ogami Plumbing earns strong marks across all four dimensions, with the majority of reviewers praising prompt response times, courteous plumbers, and fair pricing compared to competitors. Professionalism scores well but is tempered by two notable failures: a no-show appointment with no callback (2015) and a callback request for sloppy caulking work that was ignored entirely (2023), both of which directly penalize professionalism and project completion. Pricing is consistently described as reasonable and competitive, with multiple reviewers explicitly comparing Ogami favorably against larger companies like Roto Rooter and Emergency Plumbing and Solar. Project completion scores are solid overall but are meaningfully dragged down by the 2023 incomplete caulking incident and the 2015 no-show, which represent genuine follow-through failures. Experience scores are high, with reviewers frequently citing skilled diagnostics, knowledgeable plumbers, and quality workmanship, though one review noted a plumber asked an 82-year-old woman to help move a washing machine, suggesting occasional lapses in practical judgment.

• Two reviews represent serious service failures: a 2023 review (2-star) describes incomplete caulking work and three ignored callback attempts, and a 2015 review (1-star) describes a no-show appointment with no communication. These are not outliers to dismiss.
• One 1-star review from 2016 complains of a $1,000 quote given over the phone without seeing the job. This is a pricing transparency concern, though it is a single data point.
• One 3-star review from 2022 describes a plumber asking an 82-year-old customer to assist with moving a heavy appliance, which is a professionalism and workmanship concern.
• Review recency note: approximately 14 of 36 reviews are from 2024 or 2023, providing a reasonably current picture. However, a significant portion of reviews (roughly 22) date from 2016 to 2022, meaning some positive sentiment may reflect older performance that may or may not reflect current operations.
• No strong fake review patterns detected. Reviews vary in length, detail, specificity, and rating. Named plumbers (Billy, Brad, Ian, Chezz, Val, Matt) appear across multiple reviews, adding authenticity. Negative reviews are present and credible.

This WW Score is based on 36 reviews spanning approximately 9 years with HIGH mention counts across all four dimensions, making it a reliable overall assessment, though prospective customers should weigh the two documented service failures — an ignored callback and a no-show — as meaningful signals about consistency of follow-through.