Find Nearby Plumbers In Honolulu, Hawaii

Waialae Plumbing demonstrates strong overall performance with a WW Score of 84.2. The company excels in professionalism (87.5) with consistent praise for punctuality, courteous communication, and friendly technicians across 72 reviews. Project completion is solid at 86.0 based on 68 mentions, with customers reporting thorough work, testing, and follow-up. Experience scores 85.5 across 58 mentions, reflecting skilled technicians who diagnose problems accurately and explain work clearly. Pricing is the weakest dimension at 72.0 (12 mentions), with several customers noting high labor costs and one significant complaint about a $480 drain-snaking quote that felt excessive. However, most pricing feedback acknowledges the work quality justifies the cost, and the company offers membership discounts.

• Pricing dimension has limited mentions (12) relative to other dimensions, suggesting pricing feedback is not uniformly distributed across reviews. Several customers explicitly note 'pricey' or 'expensive' labor, though most accept it as justified by quality.
• Two 1-star reviews (2023-09-19 and 2022-05-17) describe negative experiences: one alleges bait-and-switch tactics on leak detection, the other claims incompetence on a simple clog and an unnecessary $2,300 quote. These are outliers but represent legitimate service failures.
• One 3-star review (2023-10-16) criticizes the non-refundable estimate charge ($59), though it is credited if work is accepted. This is a recurring minor complaint.
• One 4-star review (2023-02-20) describes frustration with a $480 drain-snaking quote presented without upfront warning, though the customer later received a refund after company response.
• Review from 2024-08-11 appears to be a personal testimonial about a family member's plumbing training rather than a service review; included in count but minimal substantive service data.
• No evidence of fake reviews detected. Reviews show specific technician names, detailed problem descriptions, and varied experiences. Language is natural and contextual.
• All reviews analyzed are from 2020–2024, with 80+ reviews from the past 12 months (2024), providing strong recency and reliability.

This WW Score of 84.2 is highly reliable, based on 87 reviews with strong data density across professionalism (72 mentions), project completion (68 mentions), and experience (58 mentions). The company demonstrates consistent excellence in service delivery and technical skill, though pricing remains a legitimate concern for budget-conscious customers. The two 1-star outliers and minor pricing complaints are real but do not substantially undermine the overall positive trend. Customers should expect professional, thorough work at above-average cost.

Ronnie at House of Plumbing demonstrates strong overall performance across all dimensions. Professionalism is consistently praised with 22 mentions highlighting responsiveness, punctuality, friendliness, and respectful demeanor. Pricing receives strong marks (16 mentions) with customers repeatedly noting competitive, reasonable, and transparent rates. Project completion shows solid execution (20 mentions) with jobs finished efficiently and cleanly, though three cancellations (two due to customer communication issues, one due to insurance documentation) slightly lower this score. Technical experience is evident (14 mentions) with customers noting quick diagnostics, problem-solving ability, and knowledgeable explanations. The WW Score of 84.2 reflects a reliable, competent contractor with minor operational friction points.

• Three cancellations documented: one due to unclear text communication (2022-12-14), one due to road closure navigation failure (2022-10-24), and one due to insurance documentation not submitted as instructed (2022-09-14). These suggest potential communication and follow-through gaps in specific scenarios.
• Two 1-star reviews (2022-12-14 and 2022-10-24) represent significant service failures, though both involve communication/logistics rather than workmanship quality.
• One additional 1-star review (2022-09-14) indicates a pattern of cancellations when pre-job requirements are not met, suggesting possible inflexibility or poor planning.
• Review from 2022-10-28 shows customer had to provide their own parts and negotiate pricing mid-job, indicating occasional scope creep or estimation issues.
• No fake review patterns detected; reviews contain specific details, varied writing styles, and include both positive and negative experiences with substantive explanations.

This WW Score of 84.2 is highly reliable, based on 28 reviews with consistent data across all four dimensions and 5+ mentions per dimension. However, the three documented cancellations and communication failures warrant caution—Ronnie excels at workmanship and pricing but shows vulnerability in pre-job coordination and customer communication protocols.

DOB Plumbing demonstrates strong professionalism with consistently responsive communication, courteous technicians, and timely service delivery across 11 reviews. Project completion is reliable with jobs finished same-day or as promised in 10 reviews. Experience level is solid with licensed technicians demonstrating technical knowledge and problem-solving ability. However, pricing transparency is a concern—while most customers found rates fair, one 1-star review explicitly flagged unclear pricing that increased significantly mid-job due to tool requirements, suggesting inconsistent quote communication. All reviews are from 2022, limiting recency assessment.

• All 13 reviews are from 2022 (October 2022 back to March 2022)—no reviews from 2023 or 2024. This is a significant recency gap; current service quality cannot be verified.
• Pricing dimension has limited mentions (5) with one stark outlier: a 1-star review citing unclear pricing and unexpected cost increases, contrasting sharply with other positive pricing feedback. This suggests pricing communication may be inconsistent.
• Three reviews (2022-10-19, 2022-10-10, 2022-10-07) use very similar enthusiastic language and structure ('highly recommend', 'best service', 'wonderful experience') all within 12 days, though they do contain specific details and vary enough to appear genuine rather than fabricated.
• One review (2022-08-16, 3-star) mentions cancellation due to flat tire and time-consuming picture-taking by technician, suggesting occasional operational friction not reflected in other reviews.

This WW Score of 84.2 is reliable for assessing DOB Plumbing's historical performance in 2022, with HIGH confidence in professionalism and project completion dimensions. However, the complete absence of recent reviews (all from 2022) means this score does not reflect current service quality, and pricing transparency remains a moderate concern based on conflicting evidence.

Hua Construction demonstrates strong performance across all four dimensions with consistently high marks for professionalism, quality workmanship, and fair pricing. Nine reviews explicitly praise professional conduct including punctuality, responsiveness, courtesy, and clean work practices. Seven reviews highlight competitive and transparent pricing with no hidden charges. Eight reviews confirm reliable project completion with attention to detail and timely delivery. Eight reviews attest to skilled craftsmanship and problem-solving ability. The primary weakness is one negative review from April 2023 citing communication breakdown after initial contact, which suggests occasional responsiveness lapses despite otherwise strong communication patterns.

• Two identical reviews from 2019 (Aug 13 and Jul 1) with identical text suggest possible duplicate posting or review manipulation; however, both are older than 12 months and do not materially affect overall assessment.
• One 1-star review (April 2023) represents a significant outlier—customer received initial email response but then experienced complete communication failure with no follow-up. This contradicts the otherwise consistent pattern of responsiveness and suggests potential inconsistency in communication protocols.
• Most reviews (7 of 11) are older than 12 months (pre-2024), with only 3 reviews from 2023-2024. Recent performance data is limited.
• Language barrier is mentioned in one review as a potential concern for some customers, though the reviewer found it manageable through translator support.

This WW Score of 84.2 is reliable and should be trusted as a fair assessment. All four dimensions are supported by 7-9 mentions each, yielding HIGH confidence across the board. However, the recency of data is a minor concern—only 27% of reviews are from the past 12 months, so current performance may differ from the historical average shown here.

All Aloha Plumbing and Ala Wai Plumbing (Carlos) together generate a large, predominantly positive review base spanning over a decade, with the most recent reviews from 2025 being especially strong across professionalism, responsiveness, and job completion. Professionalism is the most consistently praised dimension, with dozens of reviewers explicitly citing courtesy, punctuality, communication, and attitude. Pricing receives mostly positive mentions — several reviewers specifically praised fair and reasonable rates — but one notable 3-star review flagged a $550 charge for a half-hour drain unclog as steep, and an older review noted lack of invoice transparency, moderately tempering this score. Project completion is strong overall, with most jobs described as fully resolved, but two 1-star reviews (one no-show, one failed unclog with a charge) introduce meaningful negative signals that prevent a top-tier score. Experience is well-supported, with reviewers frequently citing skilled diagnostics, thorough workmanship, and effective problem-solving across a wide range of plumbing tasks.

• MIXED BUSINESS DATA: Reviews appear to cover two distinct businesses — 'All Aloha Plumbing' (recent 2025 reviews) and 'Ala Wai Plumbing / Carlos' (older reviews from 2012–2023). These may be separate companies. The WW Score has been calculated across all reviews but users should be aware the score reflects a blended profile.
• RECENCY IMBALANCE: A significant portion of reviews (approximately 40+) are from 2012–2021, which are more than 3 years old. The most recent 2025 reviews are more relevant to current service quality. Older reviews were weighted conservatively.
• NEGATIVE SIGNALS — PROJECT COMPLETION: Two 1-star reviews explicitly cite failure to show up for a scheduled appointment (2016, 2013) and one cites being charged for a job that was not completed (2013). These are meaningful red flags for reliability.
• PRICING CONCERN: One 3-star review (2025-06-02) explicitly flagged $550 for a 30-minute drain unclog as expensive, noting the customer nearly cancelled. This is a recent and specific pricing complaint that moderately reduces the pricing score.
• BLANK REVIEWS: At least 6 reviews contained no text — only a star rating. These were excluded from dimension scoring as they provide no usable qualitative data.
• NO STRONG FAKE REVIEW INDICATORS DETECTED: While many reviews are positive, they contain specific names, job details, and varied language. No strong pattern of fabricated reviews was identified.

This WW Score carries HIGH overall confidence due to the large volume of reviews with usable detail, but users should note the score blends two potentially distinct businesses and includes a substantial number of reviews older than 3 years; the 2025 All Aloha Plumbing reviews are the most reliable signal of current service quality.

Little Big Plumbing (and the legacy Big Tuna Plumbing reviews included in this dataset) consistently earns strong marks for professionalism, with numerous reviewers citing punctuality, courtesy, and clear communication across both companies. Pricing is frequently described as fair, reasonable, and transparent, with one reviewer specifically noting a military discount and another praising that the technician avoided recommending expensive unnecessary alternatives. Project completion is generally strong, though one reviewer reported being charged for a second call when the original problem was not resolved, and another noted that an initial visit made a drain problem worse before a follow-up visit corrected it. Technical experience and problem-solving ability are well-documented, with multiple reviewers highlighting successful resolution of issues that other plumbers could not fix. The score is tempered slightly by the two negative completion-related incidents and the mixed-entity nature of the review pool.

• WARNING: This review dataset appears to contain reviews for TWO distinct companies — 'Little Big Plumbing' (LBP) and 'Big Tuna Plumbing' (featuring a plumber named Harland Brown). These are almost certainly separate businesses. Scores have been calculated across all reviews but this blending reduces reliability.
• 13 reviews contain no text content (blank or placeholder entries such as '.', 'unknown', or empty strings) and were excluded from dimension scoring. They were counted in total_reviews_analyzed.
• The Big Tuna Plumbing reviews range from 2015 to 2018 and are significantly older than 1 year. Per recency rules, these carry reduced weight. The LBP reviews are more recent (2021–2025) and are more representative of current service quality.
• One 1-star review (2024-06-09) explicitly describes a project completion failure — the original problem was not resolved and the customer was charged for a second visit. This negatively impacted the project_completion score.
• One review (2023-08-02, rated 5 stars) describes an initial visit that worsened the problem before subsequent visits resolved it — a mixed completion signal despite the positive final rating.
• One review (2015-12-10, 1-star, Big Tuna Plumbing) describes a no-follow-through on a promised quote with no explanation — a professionalism and project completion concern for that entity.
• A large proportion of reviews are uniformly 5-star with minimal detail. While many do include specifics, the volume of blank and generic reviews warrants mild fake-review awareness. Confidence has not been reduced significantly as the detailed reviews are consistent and specific, but users should be aware.
• The review dated 2018-02-01 references 'Big Tuna Plumbing' and a plumber named 'Harland Brown' — this is a different contractor from the LBP technicians (Michael, Tom, Mike) referenced in the majority of reviews.

This WW Score carries moderate-to-high reliability for Little Big Plumbing's recent performance (2021–2025), but is meaningfully diluted by the inclusion of reviews for a separate company (Big Tuna Plumbing) and a large number of blank, no-text reviews that provide no scorable data; consumers should focus on the LBP-specific reviews for the most accurate picture.