Find Nearby Plumbers Companies In 96816, Honolulu, Hawaii

Rock-O-Rooter earns exceptionally strong scores across all four dimensions, driven by an overwhelming volume of detailed, specific reviews spanning multiple years. Professionalism is the standout dimension, with dozens of reviewers explicitly praising punctuality, communication, courteous demeanor, and cleanliness — including technicians calling ahead, arriving on time, and cleaning up after work. Pricing scores very well, with numerous reviewers noting fair upfront quotes, final bills that came in at or below the quoted price, and competitive rates compared to other plumbers; one negative review cited a final bill significantly higher than the quote and an incomplete seal on a toilet reinstallation, which moderately tempers this dimension. Project completion is consistently strong, with reviewers describing jobs that were seen through to full resolution, including callbacks at no extra charge when initial fixes did not hold, and complex multi-day jobs completed thoroughly. Experience is well-supported by specific mentions of diagnostic camera use, accurate problem identification, skilled work on aging plumbing systems, and effective resolution of difficult clogs and pipe issues.

• All 80 reviews are 5-star except one 3-star and one 1-star review. While the volume and specificity of reviews reduce fake review concern significantly, the near-universal 5-star pattern warrants mild caution.
• The vast majority of reviews are highly specific with named technicians (Roscoe, Jomar, Tyler, Tim), detailed job descriptions, and unique circumstances — this strongly suggests authentic reviews rather than fabricated ones.
• One 3-star review (2022-06-29) explicitly flagged a price discrepancy: quoted $250-$300 but billed $450, and noted the toilet was not properly sealed after reinstallation. This is a legitimate quality and pricing concern.
• One 1-star review (2022-05-13) cited a rude and dismissive attitude when calling to schedule an inspection — this is a direct contradiction of the professionalism praised elsewhere and should not be ignored.
• Reviews span from 2020 to 2024. The majority of reviews are from 2020-2024 with strong recent representation (2023-2024), so recency is not a concern. Recent reviews remain consistently positive.
• The 1-star and 3-star reviews represent only 2 out of 80 total reviews (2.5%), which limits their statistical weight but they are noted as genuine signals of isolated service inconsistencies.

This WW Score is highly reliable and based on 80 reviews with strong recency, high specificity, named technicians, and detailed job descriptions across all four scored dimensions — two negative reviews introduce minor caution around pricing transparency and occasional attitude inconsistencies but do not materially undermine the overall assessment.

All Area Plumbing receives overwhelmingly positive feedback across all four scored dimensions, with professionalism being the most frequently cited strength — reviewers consistently highlight prompt responsiveness, punctuality, friendly attitudes, and courteous behavior such as removing shoes and cleaning up work sites. Pricing is frequently described as reasonable, competitive, or fair, with one reviewer explicitly noting savings of hundreds of dollars versus competitors and another saving half compared to a competing quote. Project completion is strongly supported, with numerous reviews describing same-day or next-day service, jobs finished quickly and completely, and no instances of abandoned or incomplete work reported. Experience and workmanship quality are affirmed across a wide range of jobs including water heater replacements, basement plumbing, drain cleaning, faucet installations, and emergency repairs, with reviewers noting knowledgeable technicians and high-quality results. The one 3-star review and one 1-star review are both older (2019 and 2013 respectively) and neither reflects a failure of workmanship — the 3-star reviewer acknowledged personal fault, and the 1-star reviewer actually praised the professionalism and work quality.

• Three reviews contain no text (only a 5-star rating) and were excluded from dimension scoring as they provide no usable data.
• A large cluster of reviews share the same date (2023-06-10, 2024-06-09, 2022-06-10) which may reflect batch imports or date normalization artifacts rather than reviews submitted on the same calendar day — this is worth noting but does not by itself indicate fabrication.
• The review corpus is heavily skewed toward 5-star ratings (43 of 46 reviews are 5 stars), which warrants mild caution, though the reviews contain specific job details, named technicians, and varied scenarios that reduce the likelihood of systematic fake review inflation.
• Several older reviews (2012–2016) are more than 8 years old and carry significantly reduced weight in scoring; the strong volume of recent reviews (2022–2025) provides sufficient modern data to maintain confidence.
• No negative patterns regarding incomplete work, billing disputes, or quality failures were detected across any review.

This WW Score is based on 43 reviews with usable content spanning over a decade, with strong representation from the past 12–36 months, and all four dimensions are supported by HIGH confidence mention counts, making this score highly reliable as a representation of the contractor's consistent performance.

Samuel Biddle receives consistently strong praise across all four scored dimensions, with professionalism being the most universally cited quality — every single review references his punctuality, communication, courtesy, or follow-through in some form. Pricing transparency and fairness are explicitly mentioned in six reviews, with multiple reviewers noting he charges reasonable or below-market rates and is upfront about costs. Project completion is well-documented across 13 reviews, including a notable callback instance where he returned to re-caulk a fixture without issue, and multiple accounts of him completing work on time and even addressing additional problems beyond the original scope. His technical expertise as a licensed Master Plumber who also teaches plumbing at a local college is referenced repeatedly, with reviewers noting he fixes work left poorly by other plumbers and explains his process clearly.

• All 15 reviews are 5-star ratings with no negative or mixed feedback — this is statistically unusual and warrants mild caution, though the reviews do contain specific job details, named tasks, and varied language that reduce the likelihood of fabrication.
• Review recency concern: 9 of 15 reviews are older than 12 months (pre-2023), with 6 reviews dating back to 2017–2020. Only 3 reviews are from the past 12 months (2024). The most recent data is positive but the sample size for recent work is limited.
• No negative experiences, complaints, or constructive criticism appear in any review. While this may reflect genuinely excellent service, it reduces the ability to assess how Samuel handles problems or disputes.

This WW Score carries moderate-to-high reliability overall — the reviews are specific, varied in language, and reference concrete job details, but the all-5-star pattern and the age of the majority of reviews (9 of 15 predating 2023) mean the score should be treated as a strong positive signal rather than a definitive benchmark.

HNL Mechanical & Plumbing demonstrates strong performance across all dimensions. Professionalism is consistently praised with 11 mentions highlighting punctuality, communication, responsiveness, and courteous behavior. Project completion is solid with 10 mentions showing jobs finished on time and follow-through on commitments. Technical expertise is evident across 8 mentions, particularly for complex HVAC work and Samsung appliance knowledge. Pricing receives strong marks from 5 mentions emphasizing fair rates and competitive quotes. One significant negative review from June 2023 regarding appointment cancellation and poor customer service creates a notable exception but does not substantially alter the overall pattern given the overwhelming positive feedback from other customers.

• One 1-star review (2023-06-02) alleges appointment cancellation and poor treatment of senior customers. This is a legitimate service failure that contrasts sharply with other reviews and should be weighted seriously despite being a single incident.
• Most reviews are from 2020-2023 with concentration in 2021-2023, providing reasonable recency. However, the most recent negative review (June 2023) is very recent and suggests a potential service quality issue that may warrant caution.
• No evidence of fake reviews detected. Reviews contain specific details (AC unit replacement, HVAC complexity, Samsung appliance work, appointment scheduling) and vary in writing style and length, indicating authentic customer voices.

This WW Score of 88.2 is highly reliable based on 12 reviews with consistent data across all four dimensions and HIGH confidence levels. However, the recent negative review regarding appointment cancellation and customer treatment suggests potential service consistency issues that warrant consideration alongside the predominantly positive feedback.

Carolina Plumbers demonstrates consistently strong performance across all four dimensions, with the majority of reviews praising Patrick and the team for punctuality, courtesy, and professional demeanor. Project completion scores are high, with multiple reviewers noting jobs were finished thoroughly, on time, and with proper cleanup — including a notable instance of same-day water heater installation. Experience scores reflect repeated praise for technical competence, problem-solving on difficult installs, and going beyond the immediate scope of work. Pricing scores are supported by explicit mentions of fair and competitive rates, though fewer reviews address this dimension directly. The score is modestly tempered by three negative reviews: one citing a rude phone hang-up, one citing a failure to return calls and follow through on a warranty service request, and one from 2008 citing a failure to call back as promised — all of which represent real professionalism and project completion concerns.

• Three reviews contain no text content (only a star rating) and cannot contribute usable data — these were excluded from dimension scoring.
• A significant portion of reviews originate from Lowe's contracted installations, which may introduce selection bias — customers who had poor experiences may have directed complaints to Lowe's rather than leaving a direct review.
• Several reviews share nearly identical context (Lowe's contractor, Patrick, dishwasher or water heater install) and similarly enthusiastic language. While this likely reflects a genuine pattern of consistent service rather than fake reviews, it does reduce the diversity of evidence.
• One review (2008) and several others (2014, 2018, 2019, 2020) are significantly older than 12 months and were given reduced weight in scoring. The most recent negative review dates to 2022, and the most recent positive reviews are from 2024.
• The 1-star review from 2022-09-12 describes a receptionist hanging up on a customer mid-sentence — a direct professionalism concern that was factored into the professionalism score.
• The 1-star review from 2019-12-03 describes failure to respond to voicemails and emails and failure to notify the warranty provider — a direct project completion and communication concern that was factored into both professionalism and project completion scores.

This WW Score is based on 27 reviews with usable content spanning 2007–2024, with strong mention counts across all four dimensions, yielding HIGH confidence overall — however, users should note that the score reflects a contractor who performs excellently in most cases but has documented failures in phone responsiveness and follow-through, particularly in non-Lowe's or warranty service contexts.

808 Maintenance and Richard Chanco receive consistently strong praise across professionalism, pricing, project completion, and workmanship quality across a broad review set spanning 2017–2024. Pricing is a notable strength, with multiple reviewers explicitly calling out fair, transparent, and competitive quotes with no upselling or hidden charges — one reviewer even noted Richard absorbed extra demolition costs without passing them on. Project completion scores well overall, with most reviewers confirming on-time delivery and thorough follow-through, though one 2-star review from 2023 describes a failure to follow up after an initial site visit, which meaningfully tempers that dimension. Experience and workmanship are praised across diverse project types including flooring, plumbing, bathroom remodels, painting, and structural repairs, with several reviewers noting the team includes specialists in distinct trades. Professionalism scores slightly lower than the other dimensions due to the single negative review describing a lack of communication and no follow-up quote, which is a meaningful signal even in an otherwise positive review set.

• One 2-star review (2023-05-26) describes a clear failure in follow-up communication — Richard visited the site but never provided a quote or responded to a callback. This is a genuine negative data point and has been weighted accordingly in professionalism and project completion scores.
• Several reviews use similarly enthusiastic language and superlatives (e.g., 'rare gem,' 'rare find,' 'phenomenal'), which warrants mild fake review awareness. However, most reviews include specific project details, named individuals, and varied writing styles, reducing the likelihood of coordinated fabrication.
• Review recency is mixed: 5 of 13 reviews are from 2021 or earlier, with 3 reviews predating 2020. While the most recent reviews (2023–2024) remain positive, the older reviews carry reduced weight per recency rules. The 2-star review is from 2023, making it particularly relevant.
• All ratings except one are 5 stars, which is a pattern consistent with either genuine excellence or selective review submission. The presence of one detailed negative review adds credibility to the overall set.

This WW Score is based on 13 reviews with usable data across all four dimensions, most with HIGH confidence, and should be considered a reasonably reliable representation of 808 Maintenance's performance — though the single negative review and the age of several reviews introduce moderate uncertainty that prevents a top-tier score.