Find Nearby Plumbers Companies In 96797, Honolulu, Hawaii

Next Generation Handyman, led by Sonny, receives consistently strong marks across all four dimensions from its reviewers. Professionalism is the standout dimension, mentioned in every single review, with repeated praise for punctuality, communication, courtesy, and positive attitude. Pricing is noted favorably in four reviews, with one reviewer explicitly comparing Sonny's total cost for three AC units to what a competitor charged for just one, suggesting meaningfully competitive rates. Project completion scores well, with multiple reviewers noting timely delivery, follow-through, and proactive communication around minor delays. Experience and workmanship are praised across several reviews covering diverse trades including plumbing, electrical, HVAC, and full bathroom renovation, though reviews tend toward general praise rather than deep technical detail.

• All 9 reviews are 5-star ratings with no negative or mixed feedback — this warrants mild caution, though most reviews include specific details (names, job types, comparisons) that reduce the likelihood of fabrication.
• 7 of 9 reviews are dated between 2020 and 2021, with only one review from 2023. The review base is largely over 2 years old and may not reflect current service quality. Recency weighting applied conservatively.
• Review volume is low (9 total). Scores are directionally reliable but should be treated as preliminary until more reviews accumulate.
• No negative experiences or constructive criticism appear in any review. While this may reflect genuine quality, it limits the ability to assess how the company handles problems or complaints.

This WW Score is moderately reliable given the small but detail-rich review set, consistent specificity across reviews, and strong multi-dimension coverage, but should be revisited as more recent reviews become available.

Rudy receives consistently positive feedback across professionalism, project completion, and experience. Reviewers highlight his responsiveness, accommodating nature, and the quality of his craftsmanship across a diverse range of projects including kitchen remodels, flooring, HVAC installation, and carpentry. One reviewer specifically noted that a third-party contractor independently praised the quality of Rudy's work, lending additional credibility to the experience dimension. However, pricing is entirely unmentioned across all five reviews, leaving that dimension with no data and reducing the overall score's completeness. The small review pool of only five reviews — spanning three years — limits the reliability of these findings.

• All 5 reviews are 5-star ratings with no negative feedback or constructive criticism of any kind — this warrants mild caution, though the reviews do contain specific project details which reduces fake review suspicion.
• Review dates span from 2020 to 2023, with 3 of 5 reviews older than 2 years at time of analysis — recency weighting is a concern as these may not reflect current performance.
• Pricing/value is completely unmentioned across all reviews — consumers should independently verify cost transparency and fairness before hiring.
• Sample size of only 5 reviews is too small to draw high-confidence conclusions about consistent performance patterns.

This WW Score carries MODERATE reliability due to a small review pool of 5 reviews, all positive with no pricing data, and a majority of reviews being over two years old — prospective customers should seek additional recent references before making a hiring decision.

Delta Plumbing demonstrates strong technical expertise and workmanship, with many customers praising knowledgeable service and efficient problem-solving. However, professionalism is inconsistent—while most interactions are positive, several reviews document poor communication (missed callbacks, no-shows), rudeness, and unprofessional behavior. Project completion shows significant concerns, with multiple reports of incomplete work, follow-up failures, and damage caused during service. Pricing is generally fair, though one customer reported a dramatic quote-to-bill discrepancy ($200 quoted vs. $700 charged). The company's performance has been uneven over its long history, with older reviews (2011–2015) more consistently positive than recent ones.

• RECENCY CONCERN: Most positive reviews are 8+ years old (2011–2015). Recent reviews (2018–2024) show more negative patterns including communication failures and incomplete work.
• CALLBACK FAILURES: Multiple reviews (2018, 2010, 2009) explicitly mention unanswered voicemails and no-shows, suggesting systemic communication issues.
• SERIOUS INCIDENT: 2011 review documents alleged threatening behavior, unsafe work practices, and significant property damage during a bathroom remodel, with BBB complaint history noted.
• QUALITY INCONSISTENCY: One 2016 review reports major quote-to-bill discrepancy ($200→$700) and aggressive upselling tactics, contradicting claims of honest pricing.
• FOLLOW-UP FAILURES: Multiple reviews (2010, 2009) report promised callbacks and estimates that never materialized.
• INCOMPLETE WORK: 2010 review documents water heater damage caused during service with no timely follow-up repair.
• LICENSING QUESTION: 2011 review raises concern about unlicensed remodeling work; 2012 review claims plumber is unlicensed.
• MINIMAL DETAIL REVIEWS: Two reviews contain only punctuation marks or 'unknown' text, reducing data quality.

This score should be treated with caution. While the company demonstrates genuine technical competence, the pattern of communication failures, incomplete follow-ups, and serious incidents in documented reviews—combined with a significant age skew toward older positive reviews—suggests current performance may be lower than the overall score indicates. The MODERATE confidence reflects conflicting evidence: strong workmanship claims versus documented professionalism and completion failures.

Emergency Plumbing & Solar shows significant inconsistency across dimensions. While professionalism and technical experience receive moderate-to-good marks with many positive mentions of responsive staff, knowledgeable technicians, and courteous service, the company is severely hampered by pervasive pricing complaints and project completion issues. Pricing is the most critical weakness, with 42 reviews explicitly citing excessive charges, price gouging, inflated quotes, and bait-and-switch tactics—often 3-5x competitor rates. Project completion suffers from no-shows, rescheduling failures, incomplete work, and follow-up issues. The company demonstrates capability but appears to prioritize revenue extraction over customer value, creating a polarized review pattern: strong positive reviews from satisfied customers versus numerous negative reviews from those who felt exploited.

• SEVERE PRICING PATTERN: 42 reviews mention pricing concerns. Recurring complaints include: quotes of $500-$700 for simple jobs (toilet valve, drain snake) that competitors complete for $45-$200; $18K-$37K estimates later proven unnecessary; systematic price reductions when customers push back, indicating inflated initial quotes; dispatch fees ($90-$99) not disclosed upfront; lack of itemization on invoices.
• PROJECT COMPLETION FAILURES: Multiple reviews report no-shows without notification, cancellations 2 hours before appointment, rescheduling 3+ times, incomplete work requiring callbacks, and technicians not returning to finish jobs. At least 8 reviews explicitly mention no-shows or failure to arrive.
• DOUBLE CHARGING INCIDENT: One detailed review documents being charged twice for the same service ($500+), with delayed refund processing and poor follow-up.
• QUALITY CONTROL ISSUES: Several reviews report incorrect installations (mixing valve installed backwards), damage caused by technicians (broken drain cover, scratched car, cracked toilet), and inadequate diagnostics (misidentifying problems, recommending unnecessary replacements).
• CUSTOMER SERVICE RESPONSIVENESS: Multiple reports of unanswered phones, calls to 24-hour line going unanswered, office staff hanging up on customers, and poor follow-up on complaints.
• REVIEW AUTHENTICITY: No evidence of fake reviews detected. Reviews show consistent, specific complaints across multiple time periods with detailed narratives and named technicians. Positive reviews also contain specific details (technician names, job types, timelines).
• RECENCY: Most reviews span 2018-2024, with significant volume in 2023-2024. Recent reviews (past 12 months) show continued pricing and completion issues, indicating problems are ongoing, not historical.

This WW Score of 62.3 is highly reliable given 80 reviews with substantial data across all dimensions. However, the score masks a deeply polarized company: customers who receive service report decent professionalism and skill, but a large segment report feeling systematically overcharged and abandoned. The pricing dimension (38/100) is the primary driver of the low overall score and reflects a consistent, well-documented pattern rather than isolated complaints. Prospective customers should expect high prices, potential no-shows, and incomplete work, though some technicians (Kyle, Calvin, Robert, Harley) receive consistent praise.

PACE Supply receives deeply polarized feedback across a large review base spanning over a decade. Professionalism is the most-mentioned dimension and is severely dragged down by a high volume of explicit complaints about rude phone interactions, hang-ups, dismissive counter staff, and a consistent pattern of refusing or discouraging service to homeowners and non-contractors. Pricing is a notable weakness, with multiple reviewers citing prices far above online or big-box alternatives, a controversial 25% restocking fee, and at least one report of an unexplained $150 admin fee. Project completion scores moderately, with some positive experiences of next-day delivery and follow-through, but offset by credible accounts of wrong orders, machined pipe defects causing major delays, unfulfilled warranty promises, and a billing error after a cancelled order. Experience scores highest among the four dimensions, as many reviews — particularly from contractors and professionals — praise staff knowledge, ability to source obscure parts, and technical guidance, though this is tempered by accounts of staff with poor product knowledge at some locations.

• SUSPECTED FAKE REVIEW CLUSTER: Reviews dated 2023-05-09 through 2023-05-15 (approximately 7 reviews posted within 6 days) share nearly identical structure, vocabulary, and themes — including repeated references to 'well-stocked warehouse,' 'hydronic materials,' 'boilers,' 'solar thermal,' 'radiant,' 'pumps,' 'Takagi,' 'PEX,' 'fan coils,' 'reception,' and 'Carlos the manager.' These reviews read as templated marketing content rather than genuine customer experiences. Confidence in positive scores has been reduced accordingly.
• MULTI-LOCATION AMBIGUITY: This review set aggregates feedback from multiple PACE Supply branches across the Bay Area (Oakland, San Francisco, San Rafael, Santa Rosa, Santa Clara, San Jose, South Sacramento, etc.). Scores reflect the brand aggregate, not a single location. Individual branch quality varies significantly per reviewer testimony.
• RECENCY NOTE: Reviews span from 2009 to 2024. Approximately 40% of reviews are older than 3 years. The most recent reviews (2024) continue to show mixed professionalism signals, suggesting the pattern of inconsistent service has persisted over time.
• HOMEOWNER VS. CONTRACTOR BIAS: A statistically significant number of negative reviews explicitly cite differential treatment based on customer type (homeowner vs. licensed contractor). This is a structural service policy issue, not isolated incidents, and materially impacts professionalism and pricing scores.
• REVIEW dated 2024-07-23 ('Funny without stuling your oroder, food water, bathroom always clean. Thanks again Tracy BYRD 20') appears to be a misplaced review for a food establishment, not a plumbing supply store. It was excluded from scoring.
• REVIEW dated 2024-04-26 ('great tools and nice water containers, I really enjoy the color and the rebranding on the stanley originated containers') appears to reference Stanley-brand drinkware and is likely a misplaced review. It was excluded from scoring.

This WW Score is based on a large review volume (105 reviews) and carries HIGH statistical confidence in its directional accuracy, but should be interpreted cautiously due to a suspected cluster of fake positive reviews in May 2023, significant multi-location aggregation, and a well-documented structural policy of differential treatment toward homeowners versus contractors that skews negative sentiment disproportionately for non-trade customers.

Billy's Plumbing has a deeply mixed record across all four dimensions. The most damaging review — a detailed, credible 2024 account — describes a $6,000 fraud involving a water softener that was never delivered, a unit that was not actually broken, and false upsell recommendations for a water heater and well pump, directly harming a family's health and safety. This single review carries heavy recency weight and severely drags down project completion, experience, and professionalism scores. Older positive reviews do describe prompt service, fair pricing, and quality workmanship, but these date back as far as 2006–2021 and cannot offset a recent, highly specific allegation of non-delivery and deception. Professionalism is further undermined by two reviews citing rude phone behavior and a no-show appointment. Pricing scores are mixed — several reviewers praised fair and senior-friendly pricing, but the $6,000 undelivered service represents a catastrophic pricing integrity failure.

• CRITICAL RECENCY FLAG: The most recent review (August 2024) describes an alleged $6,000 fraud — payment taken for a water softener and installation that were never delivered. This is the highest-weight review in the dataset and should be treated as a serious red flag.
• FALSE DIAGNOSIS CONCERN: The 2024 reviewer reports that the original equipment (water softener, water heater, well pump) was confirmed functional by third parties, suggesting possible deliberate misdiagnosis to generate upsell revenue.
• NO-SHOW INCIDENT: One reviewer (2015) explicitly states Billy's Plumbing scheduled an appointment, caused the customer to take time off work, and then cancelled without proactive notice — a project completion failure.
• RUDE PHONE BEHAVIOR: Two separate reviews (2015, 2016) describe unprofessional or hostile phone interactions, corroborating a pattern of poor communication.
• REVIEW AGE WARNING: The majority of positive reviews are 3–18 years old (2006–2021). Only one positive review is from the past 3 years (2023). The business's recent track record is dominated by negative experiences.
• POSSIBLE FAKE REVIEW CONCERN: The 2020 five-star review uses unusually effusive and generic religious/character praise ('Christian man', 'Sensational Plumbing Experience', 'Best of the Best') with no specific technical detail, which warrants mild skepticism. Confidence on that review is reduced.
• SMALL SAMPLE SIZE WARNING: Only 14 reviews span nearly 18 years of business activity, limiting statistical reliability of any dimension score.

This WW Score carries MODERATE overall reliability — the mention counts are sufficient for scoring, but the extreme age spread of reviews (2006–2024), a highly credible recent fraud allegation, and a small total sample size mean prospective customers should weight the 2024 negative review very heavily and exercise significant caution before engaging this contractor.