Find Nearby Plumbers Companies In 96707, Ewa Beach, Hawaii

This aggregated review set spans multiple companies operating under similar or related names (Action Plumbing, Astro Plumbing, Pirate Plumbing, and individual plumbers like Jeff Satterthwaite), which significantly complicates scoring and reduces reliability. The majority of reviews are positive and praise professionalism, punctuality, and communication, but a substantial minority of negative reviews describe serious failures including fire damage, abandoned work, misdiagnosis, property damage, dishonest billing practices, and chronic non-responsiveness — particularly in the context of American Home Shield warranty work. Pricing feedback is mixed: many reviewers found costs fair or competitive, while others reported inflated fees, hidden charges, and deceptive billing. Project completion is a notable weakness, with multiple reviews citing incomplete jobs, failed callbacks, and work that required correction by other plumbers. Experience scores are dragged down by documented cases of poor workmanship, incorrect diagnoses, and code violations, despite many reviews praising skilled technicians by name.

• MULTI-ENTITY CONCERN: Reviews appear to span multiple distinct businesses (Action Plumbing in multiple states/cities, Astro Plumbing, Pirate Plumbing, Jeff Satterthwaite Plumbing, and others). Scores reflect an aggregated pool that may not represent any single contractor accurately. Consumer should verify which specific entity they are evaluating.
• FAKE REVIEW INDICATORS: A significant number of reviews contain no text (rating only), particularly clustered around dates like 2024-06-09, 2022-06-10, 2021-06-10, and 2015. These blank 5-star reviews inflate the average rating and are treated as non-usable data. Additionally, some reviews use nearly identical phrasing across different dates, suggesting possible review padding.
• SERIOUS NEGATIVE INCIDENTS: At least one review describes Action Plumbing causing a fire that left four families homeless (2024-09-06), with the owner allegedly unresponsive. Another describes a bathtub installation so defective it required full drywall and tile replacement. A third describes a whole-house re-pipe job where lines were not flushed, causing debris damage throughout the home. These are severe outliers that materially affect trustworthiness.
• DUPLICATE REVIEW DETECTED: The review about Jake damaging a home during water heater installation (rating 1.0) appears verbatim on two separate dates (2024-06-09 and 2023-10-10). This duplication was counted only once for scoring purposes.
• AHS WARRANTY PATTERN: A recurring pattern of negative reviews involves American Home Shield (AHS) warranty assignments, where the contractor is accused of misdiagnosis, inflated modification fees, non-responsiveness, and claim denial manipulation. This pattern appears across multiple years and locations, suggesting a systemic issue with warranty work specifically.
• RECENCY NOTE: Reviews span from 2001 to 2025. Reviews older than 3 years (pre-2022) were given reduced weight. The most recent reviews (2024-2025) show a mixed but somewhat improved pattern for Astro Plumbing specifically, while Action Plumbing reviews remain mixed across the full date range.
• GEOGRAPHIC DISPERSION: Reviews reference locations including Las Vegas NV, Cleveland OH, Lawrence KS, Corpus Christi TX, Silsbee TX, Kaysville UT, Rhode Island, Indiana, and others. This strongly suggests these are reviews for multiple unrelated businesses sharing similar names, not a single contractor. The WW Score should be interpreted with extreme caution as a result.

This WW Score has LOW reliability for evaluating any single contractor because the review pool almost certainly aggregates multiple unrelated businesses operating under similar names across different states; consumers should independently verify the specific entity they intend to hire and seek reviews specific to that business's location and ownership before making a hiring decision.