Roman Plumbing

Roman Plumbing scores well on professionalism and experience across a large volume of reviews, with many customers praising named technicians like Zak, Mike, Ralph, Frankie, and others for punctuality, courtesy, and technical skill. However, pricing is a significant drag on the overall score: multiple reviews across different years explicitly cite overcharging, lack of upfront estimates, emergency... Read more

Roman Plumbing scores well on professionalism and experience across a large volume of reviews, with many customers praising named technicians like Zak, Mike, Ralph, Frankie, and others for punctuality, courtesy, and technical skill. However, pricing is a significant drag on the overall score: multiple reviews across different years explicitly cite overcharging, lack of upfront estimates, emergency billing disputes, and prices far above competitors, pulling the pricing dimension well below average. Project completion is mixed — the majority of jobs appear to be finished satisfactorily, but there are credible accounts of abandoned work, no-shows, jobs left incomplete, and one detailed multi-month saga of unfinished and defective work on a large sewer replacement. The score reflects a company with genuine technical capability and often strong service delivery, undermined by recurring and serious pricing transparency issues and a pattern of follow-through failures on a meaningful minority of jobs. Read less