RJ Kielty Plumbing Heating & Cooling

RJ Kielty receives strong praise for individual technicians across professionalism, knowledge, and friendliness, with many reviewers specifically naming techs like August, Frank, Manny, Bill Anderson, and others by name for excellent service. However, the company is significantly dragged down by a recurring pattern of serious operational failures: multiple reviews describe no-shows or late arrival... Read more

RJ Kielty receives strong praise for individual technicians across professionalism, knowledge, and friendliness, with many reviewers specifically naming techs like August, Frank, Manny, Bill Anderson, and others by name for excellent service. However, the company is significantly dragged down by a recurring pattern of serious operational failures: multiple reviews describe no-shows or late arrivals without notification, broken scheduling promises, parts not being ordered, warranty disputes, and management being unresponsive or outright rude. Project completion is the weakest dimension, with numerous credible accounts of jobs left incomplete, inspections failing repeatedly, and follow-through being poor especially on warranty and callback work. Pricing is generally viewed as fair to reasonable by most reviewers who mention it, though a few flag unexpected charges or price changes after the fact. The gap between excellent field technicians and poor back-office and management performance is the defining characteristic of this company's review profile. Read less