Propane Ninja

Propane Ninja receives strong praise from the majority of reviewers for responsiveness, communication, and customer service, with multiple reviews specifically highlighting staff by name and noting proactive service features like tank monitoring. However, two negative reviews meaningfully drag down scores: one describes an 18-day failure to respond to an account closure request, and another detail... Read more

Propane Ninja receives strong praise from the majority of reviewers for responsiveness, communication, and customer service, with multiple reviews specifically highlighting staff by name and noting proactive service features like tank monitoring. However, two negative reviews meaningfully drag down scores: one describes an 18-day failure to respond to an account closure request, and another details a billing dispute involving an unauthorized $600 charge and a failure to listen to the customer's stated needs. These are not minor complaints — they represent direct failures in professionalism, project completion, and pricing transparency. The overall picture is a company with a strong service culture that has demonstrated notable lapses in follow-through and billing integrity in at least two documented cases. Read less