Leland Plumbing

This contractor exhibits highly polarized performance with severe inconsistencies across dimensions. Professionalism is compromised by poor responsiveness (24-hour claim unmet), condescending attitudes, and communication failures. Pricing shows significant red flags with non-itemized bills, charges of $300/hour labor, and disputed blockage warranty policies that customers perceive as scams. Projec... Read more

This contractor exhibits highly polarized performance with severe inconsistencies across dimensions. Professionalism is compromised by poor responsiveness (24-hour claim unmet), condescending attitudes, and communication failures. Pricing shows significant red flags with non-itemized bills, charges of $300/hour labor, and disputed blockage warranty policies that customers perceive as scams. Project completion is undermined by repeated callback failures (toilet repair required three visits with unresolved issues) and refusal to honor warranty claims. Technical skill is evident in some jobs but undermined by poor diagnostics and inability to solve problems on first visit. The stark divide between 5-star and 1-star reviews suggests inconsistent service quality or potential service model issues. Read less