Cross Creek Cooling & Plumbing

Cross Creek Cooling and Plumbing has a strong base of loyal, satisfied customers who consistently praise Bob's technical skill, fair pricing, and willingness to explain work clearly — with multiple reviewers noting they saved significant money compared to competitor quotes. However, professionalism is meaningfully dragged down by a recurring pattern of missed appointments without notice, argumen... Read more

Cross Creek Cooling and Plumbing has a strong base of loyal, satisfied customers who consistently praise Bob's technical skill, fair pricing, and willingness to explain work clearly — with multiple reviewers noting they saved significant money compared to competitor quotes. However, professionalism is meaningfully dragged down by a recurring pattern of missed appointments without notice, argumentative behavior when held accountable, and at least one instance of an unprofessional email response to a prospective customer. Project completion scores are solid among completed jobs but are tempered by complaints about band-aid repairs, improper installation leading to repeat failures, and no-shows on scheduled work. Pricing scores well overall, with numerous reviewers explicitly citing affordability and honest diagnosis, though one reviewer flagged an unlicensed worker being sent at a high hourly rate. The business shows genuine strengths in technical knowledge and problem-solving but has a consistent minority of reviews pointing to customer service and accountability failures that cannot be ignored. Read less