Cass Plumbing

Cass Plumbing presents a deeply polarized review profile. A meaningful subset of customers — particularly those served by named technicians like Richard, Robert, Brian, and Curtis — report highly professional, skilled, and communicative service, often praising same-day responsiveness and thorough workmanship. However, a substantial volume of negative reviews consistently cite predatory or gros... Read more

Cass Plumbing presents a deeply polarized review profile. A meaningful subset of customers — particularly those served by named technicians like Richard, Robert, Brian, and Curtis — report highly professional, skilled, and communicative service, often praising same-day responsiveness and thorough workmanship. However, a substantial volume of negative reviews consistently cite predatory or grossly inflated pricing, failure to honor advertised discounts and coupons, incomplete or botched work, and rude office staff — patterns that appear across many years and multiple reviewers. Project completion is a significant concern, with multiple reviews describing jobs left unfinished, problems not resolved on the first visit, and in at least two cases requiring legal or regulatory intervention to compel completion. Pricing is the weakest dimension by far, with numerous reviewers documenting quotes 2x–10x higher than competitors for identical work, and several describing deceptive discount practices. Read less