Overview of Company Customer Sentiment Analysis in May
All four reviews are 1-star and describe serious, consistent failures across every dimension. Professionalism is critically low, with multiple no-shows, poor communication, and failure to follow through on commitments documented across all four reviews. Pricing concerns are severe, including allegations of a $6,000 charge for no work performed, a $700 charge for a 25-minute job, and a customer fee... Read more
All four reviews are 1-star and describe serious, consistent failures across every dimension. Professionalism is critically low, with multiple no-shows, poor communication, and failure to follow through on commitments documented across all four reviews. Pricing concerns are severe, including allegations of a $6,000 charge for no work performed, a $700 charge for a 25-minute job, and a customer feeling outright scammed. Project completion is nearly nonexistent — work was left unfinished, pumps failed, drains were left dirty, and one customer's job was never started at all. Experience and workmanship quality are also poor, with a pressure relief valve still leaking after replacement and a pump failure that nearly flooded a home. The only marginally positive note across all reviews is one mention that the owner himself was respectful in demeanor, which is reflected in the professionalism score not reaching absolute zero. Read less