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Miami Shores Plumbing has an overwhelmingly negative review profile across all four scored dimensions. Pricing is the single most-cited complaint, with dozens of reviewers describing bait-and-switch quotes, undisclosed charges, billing for time not worked, and rates described as extreme rip-offs — the pricing score is the lowest of all dimensions. Professionalism suffers heavily from repeated no-shows, missed appointments without notification, rude interactions, and a pattern of management refusing to address complaints or blocking customers. Project completion is critically weak, with numerous reviews describing work left unfinished, problems recurring shortly after service, and technicians leaving mid-job without resolution. Experience scores slightly higher due to a handful of positive reviews praising specific technicians by name, but is undermined by multiple accounts of incorrect installations, improper repairs, and technicians lacking basic knowledge. The small cluster of positive reviews (roughly 10 out of 46) are largely older, many from 2012 or pre-2020, and describe a company that has since deteriorated significantly.

• STRONG NEGATIVE TREND: Approximately 36 of 46 reviews are 1-star or 2-star, representing roughly 78% of all reviews.
• RECENCY CONCERN: The most recent reviews (2022–2024) are almost exclusively negative, suggesting significant service deterioration over time. Positive reviews are concentrated in 2012–2021.
• PRICING MISCONDUCT PATTERN: Multiple independent reviewers describe the same pattern — quoted one rate, billed a significantly higher amount, with no prior communication. This is a systemic issue, not isolated incidents.
• NO-SHOW AND ABANDONMENT PATTERN: At least 6 reviews independently describe scheduled appointments that were missed with no call, or jobs abandoned mid-work without resolution.
• UPSELLING MISCONDUCT: At least 2 reviews describe being pushed toward expensive, unnecessary services (e.g., full system replacement for a minor part, camera sewer work) when simpler solutions existed.
• OWNER CONDUCT FLAG: One detailed review (2022) describes the owner Kenny Kotalik personally yelling at a customer, refusing to fix a known installation error, and then blocking the customer's number — a serious professionalism red flag.
• FAKE INVOICE ALLEGATION: One reviewer (2019) explicitly states the plumber listed parts on the invoice that were never installed. This is a fraud-level allegation.
• POSITIVE REVIEW AUTHENTICITY: The cluster of 5-star reviews from September 2012 (two reviews posted on the same date with similar generic phrasing) raises a mild concern about authenticity, though not conclusive.
• BILLING FOR NO WORK PERFORMED: Multiple reviewers report being charged for service calls where no work was completed or the technician left without fixing anything.
• RECENCY WEIGHTING APPLIED: Reviews from 2022–2024 were weighted more heavily per scoring rules, which further depressed scores given those reviews are almost entirely negative.

This WW Score is based on 46 reviews with strong data across all four dimensions and should be considered highly reliable — the volume, consistency, and specificity of negative feedback across independent reviewers paint a clear and trustworthy picture of systemic service failures.

The reviews for this contractor paint a deeply concerning picture across all four dimensions. Professionalism is severely damaged by multiple accounts of rude technicians, extreme lateness, and most critically, a documented pattern of the owner calling customers to pressure or coerce them into changing negative reviews — a serious ethical violation reported independently by at least three reviewers. Project completion is among the worst-scoring dimensions, with multiple reviews describing work that failed within days, jobs left unfinished, and a refusal to return without charging again for their own errors. Pricing is flagged as exploitative, with customers reporting overcharging, unnecessary upsells (e.g., a toilet replacement that was not needed), and charges for repeat visits caused by the contractor's own faulty work. The three positive reviews are brief, generic, and lack specific detail, which raises authenticity concerns when weighed against the volume and specificity of the negative accounts.

• COERCION PATTERN DETECTED: At least three independent reviewers (2019, 2021-01-13, 2021-04-20) explicitly describe the owner contacting them after negative reviews and pressuring or blackmailing them to change their reviews. One reviewer states money was withheld until the review was altered. This is a serious integrity flag and suggests the true negative sentiment may be underrepresented in the overall review record.
• FAKE REVIEW SUSPICION — POSITIVE REVIEWS: The three 5-star reviews (2018 and 2019) are notably brief, generic, and lack any specific job details. Given the documented pattern of coercing review changes, these positive reviews should be treated with reduced confidence.
• RECENCY WARNING: All reviews are from 2016–2021. No reviews from the past 12 months (relative to the most recent review date of April 2021) are present beyond that date. The score reflects a potentially outdated but consistently negative historical record.
• OVERCHARGING PATTERN: Multiple reviews independently describe being charged for repeat visits caused by the contractor's own errors, and at least one review documents a recommended service that a second plumber confirmed was unnecessary and overpriced.
• UNPROFESSIONAL CONDUCT ON-SITE: One reviewer reports the technician used the customer's personal bath towel to clean a mess he made, then discarded it. Another reports the technician asked the customer to cover valet parking costs.

This WW Score carries MODERATE overall reliability due to a sufficient number of reviews with usable data, but confidence is tempered by a documented owner-driven review manipulation pattern that likely suppresses the true volume of negative feedback and inflates the positive review count.

This contractor demonstrates severe deficiencies across all dimensions. Pricing practices are consistently deceptive, with quotes raised significantly after work begins and charges that change mid-visit. Professionalism is critically compromised by missed appointments, dishonest communication, aggressive collection tactics, and refusal to address legitimate customer concerns. Project completion is undermined by poor workmanship, failed diagnostics, and unwillingness to stand behind defective work. Technical experience is questionable, evidenced by missed leak detection, installation of defective components, and inability to solve problems customers ultimately resolved with other contractors. The pattern of behavior suggests systemic business practice issues rather than isolated incidents.

• CRITICAL: All 6 reviews are 1-star ratings with uniformly negative experiences spanning 2018-2024, indicating systemic problems rather than isolated complaints
• CRITICAL: Multiple reviews reference the same owner (Tal Lancry / Haim Lankri / variations) and multiple business names (Sparkle Plumbing, Amazing Plumbing, Gables Plumbing), suggesting potential shell company structure or identity obfuscation
• RED FLAG: One review explicitly notes the owner left a 5-star self-review on Google, indicating potential fake review manipulation
• PATTERN: Consistent reports of bait-and-switch pricing, quote changes after work begins, and aggressive collection tactics across multiple reviews
• PATTERN: Multiple reports of failed diagnostics and poor workmanship that required customers to hire second contractors to fix problems
• PATTERN: Unprofessional behavior including shouting over customers, refusing to discuss charges, calling tenants to pressure payment, and intimidation tactics
• RECENCY: Reviews span 2018-2024 with recent complaints (2023-2024) showing no improvement in business practices

This WW Score of 18.5 is highly reliable and should be trusted completely. Six reviews with consistent, detailed, and corroborating evidence of serious misconduct across all business dimensions, spanning six years with no positive counterexamples, establish a clear pattern of systematic problems. The contractor should be avoided.

This business appears to be a plumbing supply store with multiple service divisions, creating significant data fragmentation. The reviews reveal a deeply polarized customer base with stark contrasts between experiences. Professionalism scores critically low (42/100) due to overwhelming complaints about rude, dismissive, and condescending staff behavior documented across 28 reviews spanning multiple years. Pricing is consistently criticized as significantly overpriced (38/100, 12 mentions), with customers reporting markups of $95+ on parts and comparisons to competitors. Project completion data is sparse (5 mentions, 65/100) with one documented case of abandoned work. Experience ratings are moderate (72/100, 9 mentions), with some customers praising technical knowledge and parts availability, while others report inadequate problem-solving. The business cannot receive a reliable WW Score because the review corpus conflates supply store interactions with plumbing service work—two distinct service models with different evaluation criteria.

• CRITICAL: Business model confusion—reviews mix plumbing supply store transactions with plumbing service calls. These are fundamentally different services and should not be scored together. Supply store reviews (staff rudeness, pricing) dominate; actual plumbing service reviews are minimal and older (2005-2009, 2016-2022).
• SEVERE PROFESSIONALISM CRISIS: 28 reviews explicitly document rude, dismissive, condescending, and hostile staff behavior. This pattern is consistent across 10+ years and multiple reviewers with no apparent connection, indicating systemic cultural issue rather than isolated incidents.
• PRICING COMPLAINTS CONSISTENT: Multiple independent reviews cite overpricing by $45-$95+ on standard parts. Customers compare unfavorably to Home Depot, Ferguson, and other competitors. No positive pricing mentions exist.
• RECENCY BIAS ALERT: Most negative reviews cluster in 2024 (June-November) and 2023 (June). Older positive reviews (2005-2009) are from a different era and likely different ownership/management. Recent trend is decidedly negative.
• EMPTY/FAKE REVIEW INDICATORS: 4 reviews contain only a 5-star rating with no text (dates: 2025-06-02, 2024-11-11, 2023-06-10 x2). These provide zero evaluable data and suggest possible review manipulation.
• LANGUAGE INCONSISTENCY: Multiple reviews in Spanish with minimal detail (e.g., 'Super grocero el senor Alex', 'Q personas más groseras') lack specificity and context, limiting analytical value.
• CONFLICTING NARRATIVES: One detailed 5-star review (2024-11-03) defends the business as 'no BS' and knowledgeable but dismisses critics as 'DIY Karens'—this appears to be a defensive response rather than neutral feedback.
• PROJECT COMPLETION DATA INSUFFICIENT: Only 5 mentions across 56 reviews. Two documented failures (abandoned work, incomplete cleanup with subsequent flooding). Insufficient data for reliable scoring.
• GEOGRAPHIC/TEMPORAL FRAGMENTATION: Reviews span 2005-2025 (20 years) and reference multiple business names (Stern Brothers, Del Mar, Delmar, Hernan). Unclear if these are same entity, different locations, or different time periods under different management.

This score cannot be calculated reliably due to fundamental data quality issues: the review corpus conflates two distinct business models (supply retail vs. plumbing services), contains multiple empty/fake reviews, spans 20 years with likely management changes, and shows a severe recent deterioration in professionalism that contradicts older positive reviews. Any WW Score derived from this data would be misleading. A separate analysis of supply store operations vs. plumbing service operations is required for meaningful evaluation.

This contractor exhibits severe and systemic failures across all dimensions. The overwhelming majority of reviews (28 of 37) document chronic no-shows, missed appointments, and abandoned work. Professionalism is critically compromised by repeated tardiness, unresponsiveness, and dishonest communication. Pricing concerns are severe, with multiple reports of inflated quotes, unauthorized work, and non-refundable deposits obtained through fraudulent contracts. Project completion is the most damaging dimension, with extensive evidence of incomplete jobs, broken promises, and customers forced to hire other contractors to finish work. A small subset of positive reviews (5-6) praise specific crew members (Manuel, Mr. Castillo) and describe quality work, but these are vastly outweighed by fraud allegations, identity theft claims, and evidence of serial deception across multiple identities and business names.

• CRITICAL: Extensive evidence of fraudulent business practices including forged signatures, false identities (Jesse Alberio operating under multiple aliases: Alberto, Alverio, Mr. Fixit, ActNowPlumbing), and multiple addresses across multiple states
• CRITICAL: Multiple reviews document criminal behavior including theft of customer deposits, cashing checks for services not rendered, and alleged identity theft
• CRITICAL: Pattern of extreme project abandonment—customers report being left without functional plumbing for days/weeks after partial work and payment
• CRITICAL: Fake address documented (944 Rt 146 Clifton Park does not exist per Google Street View)
• CRITICAL: BBB dumped this company; multiple lawsuits filed by customers; arrest records mentioned in NC and NY
• SUSPICIOUS PATTERN: 5-6 highly positive reviews (all 5-star or 4-star, mostly generic praise like 'Great job', 'Amazing and cheap', 'They did a good job') clustered on 2019-06-11 and 2018-06-11 with minimal detail, contrasting sharply with detailed negative reviews. These appear potentially fabricated or posted by associates
• RECENCY: Most reviews are from 2018-2019 (5+ years old). Only 1 review from 2020 (positive, professional). This suggests either the business changed operations or reviews became less accessible
• INCONSISTENCY: Positive reviews mention different crew members (Manuel, Mr. Castillo) than negative reviews (Jesse, Tara, Shane), suggesting possible legitimate crew members working under a fraudulent operator's business name

This score cannot be reliably calculated and should NOT be used for decision-making. The data reveals a business engaged in systematic fraud, identity theft, and criminal conduct. The positive reviews appear potentially fabricated and are vastly outnumbered by detailed, corroborated accounts of theft, abandonment, and deception. DO NOT USE THIS CONTRACTOR under any circumstances.

This contractor exhibits severe and consistent failures across all dimensions. Multiple reviews document unlicensed operation, substandard work that fails code inspection, extreme overcharging (550% markup on a simple 20-minute job), missed appointments, and evasive behavior including blocking customers and attempting identity concealment. One positive review from 2020 praising responsiveness and professionalism is heavily outweighed by four damning accounts spanning 2020-2023 detailing fraud, property damage, licensing violations, and refusal to take accountability. The pattern of behavior suggests systemic misconduct rather than isolated incidents.

• CRITICAL: Multiple reviews confirm contractor is NOT licensed in North Carolina and Florida respectively, despite advertising as licensed. This is a legal violation.
• CRITICAL: Two separate reviews document contractor blocking customer phone numbers and evading communication after service failures.
• CRITICAL: One review documents contractor allegedly changing business name to conceal identity and lying to TaskRabbit platform.
• CRITICAL: One review documents property damage (apartment flooding) with contractor fleeing scene.
• CRITICAL: Extreme price gouging documented: $550 charged for 20-minute job with $100 part (expected cost ~$250).
• CRITICAL: Work quality failures: third-party inspection found zero code compliance on bathroom installation.
• One positive review (2020-02-21) exists but is vastly outnumbered and contradicted by pattern of fraud and misconduct in other reviews.
• Recency concern: Most damaging reviews are from 2020, but 2023 review confirms pattern continues.
• Possible identity issues: Reviews reference both 'Steve' and 'Ariel Gonzalez' as owner/operator; one review mentions attempted name change to 'Joe Smith Plumbing'.

This score cannot be calculated reliably due to insufficient positive data, but the available evidence overwhelmingly indicates this contractor engages in unlicensed operation, fraud, property damage, and systematic customer evasion. This business should be avoided entirely and reported to state licensing boards and consumer protection agencies.