Spadaro J P & Sons

Spadaro shows mixed performance across all dimensions. Professionalism scores moderately well (72.5) with consistent mentions of punctuality, courtesy, and responsiveness in positive reviews, but significant complaints about rudeness, unresponsiveness, and poor communication in negative reviews. Pricing is the weakest dimension (52.0), with numerous explicit complaints about inflated labor rates (... Read more

Spadaro shows mixed performance across all dimensions. Professionalism scores moderately well (72.5) with consistent mentions of punctuality, courtesy, and responsiveness in positive reviews, but significant complaints about rudeness, unresponsiveness, and poor communication in negative reviews. Pricing is the weakest dimension (52.0), with numerous explicit complaints about inflated labor rates ($180–$195/hour), hidden charges, and bills exceeding quotes. Project completion (73.0) reflects a pattern of incomplete fixes requiring callbacks, misdiagnosis, and work that made situations worse. Experience (75.5) shows skilled technicians in successful jobs but also instances of incompetence, failure to use proper diagnostic tools, and inability to locate problems. The company exhibits a stark divide between satisfied long-term customers and dissatisfied recent clients, suggesting possible service degradation over time. Read less