Sila Heating, Air Conditioning & Plumbing

Sila presents a deeply polarized customer experience. While technicians frequently demonstrate strong professionalism, knowledge, and courteous behavior (earning 68.5/100), the company is severely hampered by aggressive pricing practices (48.2/100) and inconsistent project completion (64.8/100). A substantial portion of negative reviews cite overcharging, unnecessary upsells, missed appointments, ... Read more

Sila presents a deeply polarized customer experience. While technicians frequently demonstrate strong professionalism, knowledge, and courteous behavior (earning 68.5/100), the company is severely hampered by aggressive pricing practices (48.2/100) and inconsistent project completion (64.8/100). A substantial portion of negative reviews cite overcharging, unnecessary upsells, missed appointments, and failure to honor warranties. Positive reviews praise individual technician expertise (71.3/100), but systemic issues with scheduling reliability, follow-through on commitments, and transparent pricing undermine overall trust. The company appears to operate a high-volume model that prioritizes sales over customer satisfaction. Read less