Reliable Home Improvement

Reliable Home Improvement & Plumbing shows a deeply mixed track record across all dimensions. Professionalism is the most frequently discussed dimension and is significantly dragged down by multiple explicit complaints about no-shows, failure to return calls or texts, and unresponsiveness — even though several positive reviewers praise Mike's courteous and professional demeanor. Project completi... Read more

Reliable Home Improvement & Plumbing shows a deeply mixed track record across all dimensions. Professionalism is the most frequently discussed dimension and is significantly dragged down by multiple explicit complaints about no-shows, failure to return calls or texts, and unresponsiveness — even though several positive reviewers praise Mike's courteous and professional demeanor. Project completion is similarly split: positive reviews describe thorough, follow-through work including handling warranty issues and returning multiple times to finish jobs, while negative reviews cite incomplete work, measurement errors, uneven floors, missing grout sealant, and ignored follow-up concerns. Pricing receives moderate marks — several reviewers call it fair and transparent, but one review flags a potential overcharge attempt by the owner's son, and another notes a $375 labor charge on top of a warranty replacement. Experience scores moderately; Mike personally receives praise for diagnosing problems quickly and solving issues others could not, but the kitchen floor installation review documents serious workmanship failures. The overall picture is a contractor with genuine skill and loyal repeat customers, undermined by inconsistent communication, quality control issues, and concerns about work performed by associates rather than the owner directly. Read less