Michael & Son Services

Michael and Son Services presents a deeply split picture: a large portion of reviewers praise individual technicians as knowledgeable, professional, courteous, and punctual, which drives the professionalism and experience scores into moderate-positive territory. However, pricing is the single most damaging dimension, with dozens of explicit complaints about astronomical rates, hidden fees, bait-an... Read more

Michael and Son Services presents a deeply split picture: a large portion of reviewers praise individual technicians as knowledgeable, professional, courteous, and punctual, which drives the professionalism and experience scores into moderate-positive territory. However, pricing is the single most damaging dimension, with dozens of explicit complaints about astronomical rates, hidden fees, bait-and-switch diagnostic charges, and quotes that far exceed market rates — this dimension scores very low. Project completion is also significantly undermined by recurring reports of no-shows, abandoned work, jobs declared complete that were not, multi-month delays, and failure to follow through on callbacks or complaints. The gap between individual technician quality and systemic operational failures (scheduling, pricing transparency, management responsiveness) is the defining characteristic of this contractor's review profile. Read less