Magnolia Plumbing Heating & Cooling

Magnolia Plumbing receives a below-average WW Score of 42.3, driven by severe deficiencies across all dimensions. Professionalism is critically weak (38.0), with 52 mentions documenting chronic no-shows, missed appointments, rescheduling failures, poor communication, and disrespectful technician behavior. Pricing is the lowest-scoring dimension (28.5) with 48 mentions of extreme overcharging, pred... Read more

Magnolia Plumbing receives a below-average WW Score of 42.3, driven by severe deficiencies across all dimensions. Professionalism is critically weak (38.0), with 52 mentions documenting chronic no-shows, missed appointments, rescheduling failures, poor communication, and disrespectful technician behavior. Pricing is the lowest-scoring dimension (28.5) with 48 mentions of extreme overcharging, predatory practices, refusal to quote over phone, and charges 3-10x market rates. Project completion is severely compromised (35.0) with 58 mentions of incomplete work, abandoned jobs, multiple failed repair attempts, water damage, and lack of follow-through on promised services. Experience shows the most variability (52.0) with 35 mentions—some technicians (Tan, Fred, Oscar, Jose, Nelson) receive consistent praise for skill and professionalism, but many others demonstrate incompetence, lack of training, and inability to diagnose problems correctly. The company exhibits a stark two-tier pattern: exceptional individual technicians undermined by systemic failures in scheduling, management, communication, and pricing oversight. Read less