Durance Plumbing

Durance Plumbing demonstrates strong overall performance with particular strengths in professionalism (87.5) and technical expertise (88.0), supported by extensive evidence across 98 and 67 reviews respectively. The company excels at punctuality, responsiveness, and skilled workmanship, with many customers praising specific technicians like Adam, Kirk, and Bobby. However, pricing presents a notabl... Read more

Durance Plumbing demonstrates strong overall performance with particular strengths in professionalism (87.5) and technical expertise (88.0), supported by extensive evidence across 98 and 67 reviews respectively. The company excels at punctuality, responsiveness, and skilled workmanship, with many customers praising specific technicians like Adam, Kirk, and Bobby. However, pricing presents a notable weakness (76.0), with multiple recent reviews (2025) explicitly citing deceptive fee practices, undisclosed diagnostic charges ($262.50), and failure to honor promised refunds. Project completion scores solidly (85.0) but is tempered by occasional follow-through issues and one significant incident involving water damage caused by a partner plumber. The WW Score of 82.3 reflects a company with genuine technical competence undermined by pricing transparency and accountability concerns. Read less