DH Stevens

Stevens Plumbing demonstrates solid technical competence and generally professional field technicians, with many customers praising specific plumbers like Alejandro, Alex, and Stan for their skill and courtesy. However, the company is significantly hampered by inconsistent customer service, pricing concerns, and follow-up issues. While professionalism scores well on individual technician interacti... Read more

Stevens Plumbing demonstrates solid technical competence and generally professional field technicians, with many customers praising specific plumbers like Alejandro, Alex, and Stan for their skill and courtesy. However, the company is significantly hampered by inconsistent customer service, pricing concerns, and follow-up issues. While professionalism scores well on individual technician interactions, office communication and responsiveness are frequently criticized. Pricing is a major weakness, with numerous complaints about high labor rates, material markups, and charges that customers felt were inflated or unjustified. Project completion suffers from scheduling delays, missed appointments, and inadequate follow-up on warranty issues, though most jobs that proceed are completed competently. Read less