CroppMetcalfe

CroppMetcalfe (including legacy Peed Plumbing reviews) presents a deeply split picture: a large volume of glowing 5-star reviews praising courteous, knowledgeable, and punctual technicians sits alongside a substantial body of detailed 1-star complaints describing no-shows, scheduling failures, upselling, misdiagnosis, and poor follow-through. Professionalism scores moderately because individual te... Read more

CroppMetcalfe (including legacy Peed Plumbing reviews) presents a deeply split picture: a large volume of glowing 5-star reviews praising courteous, knowledgeable, and punctual technicians sits alongside a substantial body of detailed 1-star complaints describing no-shows, scheduling failures, upselling, misdiagnosis, and poor follow-through. Professionalism scores moderately because individual technicians are frequently praised for courtesy and communication, but the company's scheduling, dispatch, and customer service operations generate consistent and severe complaints. Pricing is the weakest dimension, with numerous reviewers documenting charges 2-3x competitor rates, undisclosed diagnostic fees, unauthorized work, and bait-and-switch pricing patterns. Project completion suffers significantly due to recurring reports of abandoned jobs, wrong parts ordered, callbacks not honored, and complex problems left unresolved across multiple visits. Experience is mixed: many technicians are described as skilled and thorough, but a meaningful number of reviews document misdiagnosis, incompetent assessments, and work that caused additional damage. Read less