C B Lucas Company

CB Lucas has a strong base of loyal, long-term customers who consistently praise individual technicians — particularly Bill, Eric, Troy, and Dennis — for being knowledgeable, professional, courteous, and responsive. However, the review set contains a significant cluster of serious negative experiences that meaningfully drag down all four dimensions: these include a bait-and-switch pricing comp... Read more

CB Lucas has a strong base of loyal, long-term customers who consistently praise individual technicians — particularly Bill, Eric, Troy, and Dennis — for being knowledgeable, professional, courteous, and responsive. However, the review set contains a significant cluster of serious negative experiences that meaningfully drag down all four dimensions: these include a bait-and-switch pricing complaint, an unresolved faulty installation causing mold and structural damage over two years, a failure to follow through on a scheduled repair call, unauthorized credit card charges, and an 8-month parts delay with alleged dishonesty about warranty status. Project completion and professionalism scores are most impacted, as multiple negative reviews describe abandoned follow-through, poor communication from management, and rude supervisors. Pricing scores are mixed — many customers praise value and competitive quotes, but at least two reviews cite unexpected or excessive charges. The overall picture is a company with genuinely skilled field technicians but recurring systemic failures in management responsiveness, follow-through on complex jobs, and customer communication. Read less