Abbott’s Plumbing

Abbott's Plumbing scores reasonably well on professionalism and experience, with the large majority of reviewers praising courteous, knowledgeable technicians who communicate clearly and arrive on time — however, a meaningful minority of reviews describe punctuality failures, misdiagnoses, and unprofessional conduct by specific staff members, which prevents a higher score. Project completion is ... Read more

Abbott's Plumbing scores reasonably well on professionalism and experience, with the large majority of reviewers praising courteous, knowledgeable technicians who communicate clearly and arrive on time — however, a meaningful minority of reviews describe punctuality failures, misdiagnoses, and unprofessional conduct by specific staff members, which prevents a higher score. Project completion is mixed: many jobs are finished thoroughly and callbacks are honored, but there are repeated complaints about poor trench restoration after sewer work, abandoned or incomplete fixes, and at least one case of a warranty dispute where the company refused to correct its own installation error. Pricing is the most consistently criticized dimension across the entire review history, with dozens of reviewers independently describing charges as excessive, opaque, or exploitative — including multiple accounts of charges for minimal or failed work, a $49 service fee used as a hook, and estimates dramatically higher than competitors. Experience scores moderately well given strong technical praise from many customers, but is tempered by documented misdiagnoses on tankless water heaters and other systems that resulted in unnecessary costs for customers. Read less