J J Lay Plumbing & Heating Company

JJ Lay exhibits a stark polarization in customer experience. Positive reviews (7 five-star ratings) consistently praise technical expertise, fair pricing, and courteous service, with several customers citing 10-30 years of loyalty. However, five one-star reviews from 2014-2020 reveal serious systemic issues: unprofessional communication, failure to follow through on commitments, inconsistent techn... Read more

JJ Lay exhibits a stark polarization in customer experience. Positive reviews (7 five-star ratings) consistently praise technical expertise, fair pricing, and courteous service, with several customers citing 10-30 years of loyalty. However, five one-star reviews from 2014-2020 reveal serious systemic issues: unprofessional communication, failure to follow through on commitments, inconsistent technician behavior, and billing disputes (particularly around the $59 diagnostic fee). The company appears to have improved in recent years (most negative reviews are 2014-2015), but professionalism and pricing transparency remain problematic areas. Project completion scores are dragged down by documented instances of incomplete work and scheduling failures. Read less