Drain Terrier

Drain Terrier demonstrates strong professionalism with consistently punctual service, friendly technicians, and clear communication across 89 mentions. Technical expertise is solid with 58 mentions of skilled workmanship and problem-solving. Project completion is reliable at 80.5 with most jobs finished on time and to satisfaction, though 8 no-shows and late arrivals create concern. Pricing is the... Read more

Drain Terrier demonstrates strong professionalism with consistently punctual service, friendly technicians, and clear communication across 89 mentions. Technical expertise is solid with 58 mentions of skilled workmanship and problem-solving. Project completion is reliable at 80.5 with most jobs finished on time and to satisfaction, though 8 no-shows and late arrivals create concern. Pricing is the primary weakness (68.0), with 31 mentions revealing significant customer friction: multiple complaints of overcharging, bait-and-switch quotes, and prices 2-7x higher than competitors. While individual technicians (Ben, Tracy, Gary, Kris) receive consistent praise, systemic pricing practices and occasional follow-through failures undermine overall trustworthiness. Read less