Brothers Plumbing, Heating & Electric

Brothers Plumbing, Heating and Electric receives consistently strong marks for technician-level professionalism — punctuality, courtesy, communication, and appearance are praised across hundreds of reviews spanning nearly two decades. However, the company is severely and repeatedly penalized on pricing, with dozens of detailed, specific complaints citing charges that are two to five times compet... Read more

Brothers Plumbing, Heating and Electric receives consistently strong marks for technician-level professionalism — punctuality, courtesy, communication, and appearance are praised across hundreds of reviews spanning nearly two decades. However, the company is severely and repeatedly penalized on pricing, with dozens of detailed, specific complaints citing charges that are two to five times competitor rates, undisclosed show-up fees, commission-driven upselling, and pressure tactics — including multiple allegations of technicians recommending unnecessary replacements (furnaces, water heaters, entire systems) that second-opinion providers resolved cheaply or for free. Project completion is mixed: many jobs are finished well and on time, but there is a meaningful pattern of no-shows, last-minute cancellations, rescheduling failures, and at least several cases of work that was incomplete, failed inspection, or caused new damage. Technical experience is similarly split — many technicians are praised as knowledgeable and thorough, but a notable subset of negative reviews describe technicians who misdiagnosed problems, called their office for guidance, or recommended expensive fixes for issues that turned out to be trivial. The pricing dimension is the single largest drag on the overall score and is supported by the highest volume of specific, credible, detailed evidence in the entire review set. Read less