Bill Smith Plumbing & Heating

Bill Smith Plumbing & Heating has a deeply polarized review history spanning over a decade, with a clear and concerning downward trend in recent years. Pricing is the single most-criticized dimension, with numerous reviewers explicitly calling out hidden trip fees, inflated hourly rates, charges for unperformed or negligent work, and deceptive upselling — driving the pricing score to a very low ... Read more

Bill Smith Plumbing & Heating has a deeply polarized review history spanning over a decade, with a clear and concerning downward trend in recent years. Pricing is the single most-criticized dimension, with numerous reviewers explicitly calling out hidden trip fees, inflated hourly rates, charges for unperformed or negligent work, and deceptive upselling — driving the pricing score to a very low 28. Professionalism scores poorly as well, with repeated complaints about rude customer service representatives, dismissive managers, poor communication, cancelled appointments, and in one case an allegation of theft by a technician. Project completion is similarly troubled, with multiple reviews describing misdiagnoses, incomplete repairs requiring multiple return visits, abandoned quotes, and work that failed shortly after completion. Experience scores slightly higher due to a meaningful subset of positive reviews praising specific named technicians (Luther, Lou, Scott, Kristal) for skilled and efficient work, but this is offset by reviews describing plumbers who lacked basic tools, misdiagnosed problems, or admitted they could not complete the job. The most recent reviews (2022–2024) are predominantly negative, suggesting the business has declined significantly from its earlier reputation. Read less