Befort Plumbing & Heating

Befort Plumbing and Heating receives strong praise across many reviews for punctuality, responsiveness, and courteous technicians, driving a solid but not exceptional professionalism score. However, pricing is a notable weak point: multiple reviewers explicitly called out excessive or deceptive charges, including one review citing a $670 charge for a $125 job and another flagging a $2,000 estimate... Read more

Befort Plumbing and Heating receives strong praise across many reviews for punctuality, responsiveness, and courteous technicians, driving a solid but not exceptional professionalism score. However, pricing is a notable weak point: multiple reviewers explicitly called out excessive or deceptive charges, including one review citing a $670 charge for a $125 job and another flagging a $2,000 estimate that a competitor resolved for $395, which significantly drags down the pricing dimension. Project completion is mixed — most jobs were completed satisfactorily and same-day or next-day service was frequently highlighted, but there are credible complaints about a failed installation not brought to code, a promised quote that never materialized after three follow-up calls, and at least one customer who was ghosted entirely. Technical skill and problem-solving were praised in several detailed reviews, but the installation-not-to-code incident and a failure to diagnose a mini-split issue temper the experience score. Overall, the company performs well in many interactions but has a meaningful pattern of pricing complaints and occasional follow-through failures that prevent a high WW Score. Read less