Aurora Plumbing

Aurora Plumbing Company has a long history of positive reviews praising individual technicians — particularly Jason, Mike, Steven, Charlie, Lance, and others — for punctuality, professionalism, and technical competence. However, the review set contains a meaningful cluster of serious complaints covering no-shows, missed appointments without notification, price gouging, hidden fees, and in one ... Read more

Aurora Plumbing Company has a long history of positive reviews praising individual technicians — particularly Jason, Mike, Steven, Charlie, Lance, and others — for punctuality, professionalism, and technical competence. However, the review set contains a meaningful cluster of serious complaints covering no-shows, missed appointments without notification, price gouging, hidden fees, and in one case alleged theft, which significantly drag down the professionalism and pricing dimensions. The pricing dimension is the weakest area, with multiple reviewers across different years citing charges they felt were excessive or non-transparent, including a $500 charge for 30 minutes of work and $420 per hose bib. Project completion scores moderately well overall, but is undermined by the February 2025 no-show incident and a 2014 billing dispute where the heater failed shortly after service. The most recent reviews (2024–2025) show a mixed picture, with strong individual technician performance alongside a troubling pattern of scheduling failures that may reflect a change in ownership noted by one reviewer. Read less