Around the Clog

Around the Clog earns strong marks for fair and transparent pricing, with numerous reviewers explicitly praising reasonable rates and honest billing compared to larger competitors. Technical experience and workmanship are consistently praised across many reviews, with Doug in particular noted for thoroughness and problem-solving on difficult jobs. Professionalism scores are pulled down meaningfull... Read more

Around the Clog earns strong marks for fair and transparent pricing, with numerous reviewers explicitly praising reasonable rates and honest billing compared to larger competitors. Technical experience and workmanship are consistently praised across many reviews, with Doug in particular noted for thoroughness and problem-solving on difficult jobs. Professionalism scores are pulled down meaningfully by several credible 1-star reviews citing no-shows, failure to return calls, rude office staff, and a job that required two visits without completion — these are not isolated incidents and span multiple years. Project completion is similarly mixed: the majority of jobs appear to be finished satisfactorily, but the 2024 no-show incident, a 2018 incomplete grill conversion with no follow-up, a 2015 review citing a job not finished on the first visit, and a 2015 review about rude dismissal after a concern was raised all weigh against a top score. The business shows a strong positive core but has a documented pattern of communication and follow-through failures that cannot be ignored. Read less