1st Choice Pro Services

1st Choice Plumbing has a strong base of loyal, satisfied customers who consistently praise punctuality, friendliness, and responsiveness — particularly for urgent or same-day jobs. However, the review set contains a meaningful cluster of serious negative experiences including a technician allegedly misdiagnosing a water heater to upsell a $3,125 replacement (later self-repaired for $13), a fail... Read more

1st Choice Plumbing has a strong base of loyal, satisfied customers who consistently praise punctuality, friendliness, and responsiveness — particularly for urgent or same-day jobs. However, the review set contains a meaningful cluster of serious negative experiences including a technician allegedly misdiagnosing a water heater to upsell a $3,125 replacement (later self-repaired for $13), a failed drain job, an owner storming off a job site, and an incomplete repair billed at $300/hour. Pricing is a notable weak point, with multiple reviewers citing unexpectedly high costs, undisclosed trip fees, and charges that exceeded expectations. Project completion scores are tempered by at least two reviews where the job was not fully resolved on the first visit without a satisfactory follow-through, and one case where a leak was left unfinished and required a different contractor. Experience scores reflect genuine technical skill acknowledged by many reviewers, but are pulled down by the misdiagnosis incident and the failed drain clearing attempt. Read less