Around the Clock Service

ATC has a large and long-running review history with a clear split between strongly positive and strongly negative experiences. Professionalism is the most contested dimension: while many reviewers praise courteous, friendly, and prompt technicians by name (Tim, TJ, Dylan, Cesar, Jose), there are multiple credible and detailed accounts of rude behavior — including a technician throwing a pipe wr... Read more

ATC has a large and long-running review history with a clear split between strongly positive and strongly negative experiences. Professionalism is the most contested dimension: while many reviewers praise courteous, friendly, and prompt technicians by name (Tim, TJ, Dylan, Cesar, Jose), there are multiple credible and detailed accounts of rude behavior — including a technician throwing a pipe wrench, staff hanging up on customers, and an owner berating a customer for questioning pricing. Pricing is similarly polarized: several reviewers call charges 'very reasonable' while multiple others describe parts marked up 2x retail, charges for incomplete work, and billing for time not actually worked — a serious pattern. Project completion is a meaningful concern: at least four reviews describe jobs left unfinished, no-shows, or abandoned callbacks, which significantly drags this dimension down despite many positive completion experiences. Experience scores moderately well overall, with several reviewers praising technical knowledge and problem-solving, but offset by credible accounts of misdiagnosis (HVAC), inability to fix leaks, and a 6-hour repair on a simple PVC pipe. Read less