Find Nearby Plumbers In Stockton, California

Service Pros Plumbers demonstrates strong professionalism and technical expertise, with consistently positive feedback on punctuality, communication, and workmanship quality. However, pricing emerges as a significant weakness, with numerous reviews explicitly citing overcharging, inflated quotes, and aggressive upselling tactics. The company shows reliable project completion and skilled technicians, but the pricing concerns substantially impact overall trustworthiness. Recent reviews (past 12 months) show similar patterns to older reviews, indicating persistent business practices.

• PRICING PATTERN: 68 reviews explicitly mention pricing concerns. Recurring complaints include: quotes 2-10x higher than competitors, aggressive upselling, hidden fees, bait-and-switch tactics (initial quote then significant increases), and charges for unnecessary work. Multiple reviews cite specific examples: $1,010 vs $238 for same job, $3,500 vs $600-1,500 for pipe repair, $509 vs $150 for simple cap replacement.
• OVERCHARGING ALLEGATIONS: At least 15 reviews directly accuse the company of overpricing, padding costs, or attempting to exploit customers. Several mention the company charges premium rates for emergency/weekend service without clear disclosure.
• QUALITY CONTROL ISSUES: Multiple reviews report incomplete work, damage caused during repairs (drywall holes, ceiling cracks, bent fixtures), and follow-up visits needed to fix initial work. One review documents a technician installing a cartridge upside down.
• MANAGEMENT RESPONSIVENESS: Several reviews note defensive or dismissive responses from management (particularly 'Ana') when customers raise concerns. Some customers report being blamed for issues or having complaints minimized.
• CREDIT CARD FRAUD ALLEGATION: One review (2023-10-28) alleges the company charged $8,023.49 instead of agreed $6,980.50 and refused refund. This is a serious allegation requiring verification.
• DIAGNOSTIC ACCURACY: Multiple reviews report inaccurate leak detection (off by 6+ feet), unnecessary equipment recommendations, and misdiagnosis leading to wasted customer money and additional damage.
• INCONSISTENT SERVICE: Quality varies significantly by technician. Some receive 5-star praise; others receive 1-star complaints for same types of jobs.
• RECENCY: Pricing complaints appear consistently across all time periods (2016-2025), indicating this is not a recent problem but a persistent business model issue.

This WW Score of 76.8 should be interpreted with caution: while the company demonstrates genuine technical competence and professionalism in execution, the HIGH confidence in pricing concerns (68 mentions) reveals a systematic pattern of overcharging that significantly undermines overall trustworthiness. Customers should obtain multiple quotes before engaging this company and carefully scrutinize all estimates and charges.

General Plumbing Supply demonstrates strong technical expertise and product knowledge, with consistently high marks for staff experience and knowledgeable assistance. However, professionalism is significantly undermined by numerous reports of rude, dismissive, and unhelpful customer service, particularly toward DIY customers and those unfamiliar with plumbing. Pricing is generally viewed as fair to competitive, though some perceive it as premium. Project completion shows mixed results with delivery delays and order fulfillment issues reported in several cases. The company excels when individual staff members (Luis, Carlos, Jon, Ellen, etc.) provide exceptional service, but inconsistency across locations and personnel is a major concern.

• SIGNIFICANT PROFESSIONALISM VARIANCE: Multiple reviews (at least 15+) describe rude, dismissive, or unwelcoming staff behavior, particularly toward non-professional/DIY customers. This is a systemic issue affecting multiple locations and time periods.
• LOCATION-BASED INCONSISTENCY: American Canyon location receives disproportionately negative reviews for customer service, while Brentwood and Walnut Creek locations receive more positive feedback. Service quality appears highly dependent on which staff member assists the customer.
• DELIVERY AND ORDER FULFILLMENT ISSUES: Several reviews (2018-2021) report significant delays, wrong items shipped, incomplete orders, and poor communication regarding delivery timelines. One review describes a 3.5-week estimate that became 3.5 months.
• STAFF ATTITUDE TOWARD DIY CUSTOMERS: Recurring pattern of staff deflecting DIY customers to Home Depot or expressing disdain for non-professional customers, suggesting possible business model bias against retail customers.
• POTENTIAL FAKE REVIEW PATTERN: Cluster of 5-star reviews on 2022-06-10 and 2023-06-10 with minimal detail (e.g., 'Great service', 'Awesome staff!', 'Knowledge helps') alongside detailed negative reviews suggests possible review manipulation. However, many detailed positive reviews exist, so confidence in fake review detection is LIMITED.
• RECENCY NOTE: Most recent reviews (2024-2025) show improved sentiment with fewer extreme negatives, suggesting possible recent management changes or staff training improvements.

This WW Score of 76.8 is reliable at HIGH confidence due to 227 reviews with substantial data across all dimensions, but the score masks significant operational inconsistency: the company excels in product expertise and selection but struggles with customer service delivery and professionalism, particularly toward non-professional customers. Prospective customers should expect variable experiences depending on location and staff member encountered.

Greer Family Plumbing demonstrates strong professionalism with punctual arrivals, courteous staff, and responsive communication (82.5/100). Technical expertise and workmanship are solid (80.0/100), with many customers praising skilled technicians. However, project completion reliability is a concern (72.0/100), with multiple reports of incomplete repairs requiring callbacks, missed appointments, and unresolved issues. Pricing is the weakest dimension (68.0/100), with numerous complaints about high labor rates, unexpected charges, and lack of transparency—particularly for water heater replacements and estimates. The company shows inconsistency: excellent service in many cases contrasts sharply with serious failures in follow-through and cost management.

• PRICING TRANSPARENCY ISSUE: Multiple reviews (2020-2024) report aggressive payment demands, high labor rates ($625/hour claimed), lack of upfront estimates, and surprise charges. Several customers felt overcharged for simple jobs.
• PROJECT COMPLETION FAILURES: At least 12 reviews document incomplete repairs, missed callbacks, failed follow-ups on promised estimates, and jobs requiring multiple visits to fix initial work. Examples: pump installed incorrectly (2022), shower leak requiring 3 visits (2017), faucet replacement charged twice (2013).
• APPOINTMENT RELIABILITY: Multiple reports of missed appointments without proper notification (2022, 2021, 2020), cancelled appointments with unclear communication, and long delays despite promised timeframes.
• INCONSISTENT QUALITY: Same company receives both 5-star and 1-star reviews for similar services, suggesting high variability in technician performance and follow-through depending on which employee is assigned.
• RECENT NEGATIVE TREND: Most serious complaints cluster in 2020-2024, including aggressive payment collection practices (Aug 2024), suggesting potential operational or management changes.
• DUPLICATE REVIEW DETECTED: The May 2021 water leak complaint appears twice (2021-06-10 and 2021-05-26), indicating possible data duplication but same underlying issue.
• FAKE REVIEW RISK - MODERATE: Several reviews from 2021-2022 are extremely generic (empty text with only ratings) or suspiciously brief with no detail. However, most substantive reviews contain specific names, dates, and technical details, reducing overall fake review concern.

This WW Score of 76.8 is reliable but reflects a company in transition with significant operational inconsistencies. The HIGH confidence is supported by 127 reviews with substantial detail, but the score masks a troubling pattern: excellent technical skills and professionalism are undermined by poor project completion follow-through and aggressive/non-transparent pricing practices. Customers should expect good initial service but should verify all estimates in writing, confirm payment terms upfront, and be prepared to follow up on incomplete work. Recent reviews (2024) suggest pricing and payment issues may be worsening.

Awesome Lawson's Plumbing earns strong marks across all four dimensions based on a large and diverse review pool spanning 2012–2025, with the majority of customers praising responsiveness, punctuality, and friendly service. Professionalism scores are tempered by a meaningful cluster of negative reviews citing rudeness, no-shows, and failure to follow through on quotes and callbacks — issues that appear across multiple independent reviewers and cannot be dismissed. Pricing receives a moderate score because while many customers found the rates fair or even significantly cheaper than competitors, several reviewers explicitly complained of overcharging, charging for work that did not fix the problem, and disputed coupon redemption. Project completion is similarly mixed: most jobs were completed satisfactorily, but there are credible accounts of abandoned follow-up, unresolved issues after payment, and at least one sewer line replacement described as a disaster. Experience scores reflect genuine technical skill praised by many, offset by at least two cases where a technician failed to properly diagnose or lacked the correct tools.

• Two reviews contain no text (only a 5-star rating) and were excluded from dimension scoring as they provide no usable data.
• A notable cluster of negative reviews (8 reviews rated 1–2 stars) describes serious issues: no-shows, overcharging, work not completed, rude behavior, and a check cashed after the owner promised to tear it up. These are specific, credible, and independently worded — they are not dismissed.
• The majority of 5-star reviews are genuine and specific, but a subset (particularly from 2020–2023) use very brief, generic praise ('Great company quality work best in town', 'Fast, friendly and efficient', 'Great job thanks!') with no job details, which slightly reduces confidence in those individual reviews.
• Review volume drops significantly after 2023, with only two reviews in 2024–2025. The most recent negative reviews date to 2013–2017, which is a positive recency signal, but the limited recent volume means current performance cannot be fully confirmed.
• Several reviews are more than 5 years old (pre-2020). While included for scoring, they carry reduced weight given the recency rule. The business appears to have improved in responsiveness and professionalism in more recent years based on review tone.
• One reviewer explicitly states they were told the check would be torn up but it was cashed anyway — this is a serious integrity flag that was factored into the professionalism and pricing scores.

This WW Score is based on 85 reviews spanning over a decade and carries HIGH overall confidence due to volume, but users should note that credible negative reviews across multiple dimensions — particularly around no-shows, overcharging, and incomplete work — meaningfully constrain the score and should be weighed carefully before hiring.

Discount Plumbing demonstrates solid professionalism with courteous, responsive technicians and strong communication across 287 mentions. However, pricing emerges as a significant weakness, with 89 explicit complaints about overcharging, inflated estimates, and costs substantially above market rates. Project completion is reliable but inconsistent—most jobs finish on time and properly, yet multiple reviews cite incomplete work, warranty disputes, and callbacks required to fix initial repairs. Technical experience is generally strong with knowledgeable staff, though some technicians lack proper diagnostic tools or training. The company's reputation is polarized: loyal long-term customers praise consistency and fairness, while newer or one-time customers frequently report feeling overcharged or misled.

• PRICING CONCERNS: 89 mentions of overpricing, with customers reporting 2-5x markups compared to competitors. Multiple reviews cite $300+ charges for simple $20-50 fixes, and estimates that drop significantly when questioned.
• INCONSISTENT QUALITY: Wide variance in technician competence and ethics. Some reviews praise specific technicians (Lonnie, Carlos, Kenneth, Felix) while others report unprofessional behavior, rudeness, and incomplete work from different staff members.
• WARRANTY & FOLLOW-UP ISSUES: Multiple complaints about refusal to warranty work, unwillingness to return for free callbacks, and charging additional fees for problems caused by initial repairs.
• COMMUNICATION FAILURES: Several reviews report missed appointments, no-shows, technicians not arriving within promised windows, and poor follow-up on estimates.
• POTENTIAL UPSELLING PATTERN: Recurring theme of technicians recommending expensive replacements (water heaters, full replumbing) when simpler fixes would suffice. Some customers obtained second opinions and found original diagnoses inflated.
• FAKE REVIEW RISK - MODERATE: Approximately 15-20 reviews contain suspiciously generic 5-star praise with minimal detail ('Great service,' 'Awesome job,' 'Terrific') and no substantive information. However, majority of reviews are detailed and credible.
• RECENCY NOTE: Reviews span 2007-2025. Most detailed complaints are from 2015-2024, suggesting systemic issues persist. Older reviews (pre-2015) tend more positive, possibly reflecting different ownership/management.

This WW Score of 72.8 is reliable and should be trusted as a cautious assessment. The company excels in professionalism and technical skill but is significantly undermined by persistent pricing complaints and inconsistent project follow-through. Customers should expect competent work but should obtain multiple quotes and carefully review estimates before committing, as overcharging appears to be a structural business practice rather than isolated incidents.

DeHart Plumbing, Heating & Air shows strong technical expertise and professionalism from individual technicians, with many customers praising punctuality, knowledge, and courteous service. However, the company is significantly hampered by pricing concerns—numerous reviews cite overcharging, inflated quotes, and misleading pricing practices—and inconsistent project completion, with multiple reports of missed appointments, delayed follow-ups, and incomplete work requiring callbacks. While recent reviews (2024-2025) are predominantly positive, older reviews reveal a pattern of customer dissatisfaction with business practices, particularly around transparency and accountability. The WW Score reflects this mixed profile: strong individual performance undermined by systemic operational and pricing issues.

• PRICING RED FLAG: Multiple reviews (at least 15+) explicitly cite overcharging, inflated estimates, and dishonest pricing practices. Examples include: $762 for $50 in parts (Love Club membership issue), $16,681 quote later fixed for $80 capacitor, $407 to snake a drain, $2,100 for bathroom dampers (parts ~$100), and systematic upselling of unnecessary services.
• PROJECT COMPLETION CONCERNS: Significant pattern of missed appointments without notification (at least 8 reviews), delayed callbacks, incomplete work requiring multiple visits, and poor follow-through on promised services. Several customers report being left without service during emergencies.
• DISHONESTY ALLEGATIONS: Multiple reviews allege deliberate misrepresentation—false claims about competitor companies going out of business, fake phone calls to supervisors, and dishonest diagnoses designed to force unnecessary replacements (e.g., claiming cracked heat exchangers that don't exist, recommending full system replacements when simple repairs suffice).
• RECENCY BIAS NOTED: Reviews from 2024-2025 are predominantly 5-star with generic praise, while reviews from 2019-2023 contain substantially more detailed complaints about pricing, dishonesty, and service failures. This shift warrants caution—either practices have genuinely improved or recent reviews may be less representative of typical customer experience.
• COMMUNICATION FAILURES: Repeated complaints about unresponsive management, ignored voicemails, failure to return calls, and poor coordination between office and field staff.
• INCONSISTENT QUALITY: Same company receives both 5-star reviews praising technicians and 1-star reviews from customers who felt scammed by the same company, suggesting high variability in service delivery and sales practices.

This WW Score should be treated with caution. While the numerical score of 72.8 reflects genuine strengths in technical expertise and professionalism, it masks a company with serious systemic issues around pricing transparency and business integrity. The high proportion of recent 5-star reviews conflicts with the substantial body of detailed complaints about overcharging and dishonest practices from prior years. Customers should obtain multiple independent quotes, verify diagnoses with second opinions, and carefully review all pricing before committing to work with this company.