Find Nearby Plumbers In San Bernardino, California

Lasting Legacy demonstrates strong professionalism with consistently polite, responsive, and knowledgeable technicians across 13 reviews. Technical expertise is solid, with multiple mentions of skilled problem-solving and honest recommendations. However, project completion shows mixed results—while many jobs are completed well, two significant issues (unfinished vinyl repair, follow-up leak) and aggressive upselling tactics damage this dimension. Pricing is a notable weakness, with multiple customers reporting quotes 3x higher than competitors and aggressive sales tactics targeting seniors, though some reviews praise reasonable pricing. The company's willingness to address complaints (owner intervention in one case) is positive but does not fully offset the documented service failures.

• PRICING CONCERN: Multiple reviews (3-4) report significantly inflated quotes ($3k-$5k higher than competitors) and aggressive upselling tactics, including targeting a senior citizen. This pattern suggests systematic overpricing or high-pressure sales practices.
• PROJECT COMPLETION ISSUE: October 2024 review documents incomplete work (vinyl siding repair never completed, initial leak repair failed). While owner intervention and rework occurred, this indicates quality control gaps.
• AGGRESSIVE SALES TACTICS: October 2024 review explicitly describes 'aggressive, fraudulent attempt' to sell unnecessary $5k in services and unwanted follow-up calls despite customer declining. This is a serious red flag for business practices.
• MISDIAGNOSIS PATTERN: September 2024 review indicates technician recommended full unit replacement when only capacitors needed replacement (diagnosed correctly by competitor). Suggests potential bias toward selling new equipment.
• RECENCY BIAS: Most positive reviews are from 2022-2023 (older than 12 months). More recent reviews (2024) contain serious complaints about pricing, sales tactics, and workmanship. This suggests potential service quality decline.
• INCONSISTENT SERVICE QUALITY: Wide variance in customer experience—some technicians (Carlos, Zachary, Colby) receive specific praise; others (Andrew in AC unit sale scenario) involved in aggressive upselling. Suggests inconsistent training or oversight.

This WW Score of 78.2 should be treated with caution. While professionalism and experience scores are solid and based on substantial evidence, the company's pricing practices and recent project completion failures are significant concerns. The pattern of aggressive upselling, inflated quotes, and incomplete work in 2024 reviews suggests deteriorating service quality despite historical positive reputation. Customers should expect professional technicians but should obtain multiple quotes and be prepared for high pricing and sales pressure.

EZ Plumbing demonstrates strong professionalism and technical expertise, with consistent praise for responsiveness, friendliness, and skilled workmanship across recent reviews. However, the company's project completion score is significantly dragged down by multiple historical complaints (dating back to 2011–2020) regarding no-shows, failure to follow up, missed appointments, and incomplete work requiring multiple callbacks. While recent reviews (2023–2025) show marked improvement and overwhelmingly positive feedback, older negative reviews reveal a pattern of organizational and scheduling issues that cannot be ignored. Pricing is generally perceived as fair and reasonable, though some customers noted higher estimates for certain services. The company appears to have improved substantially in recent years but carries historical reliability concerns.

• CRITICAL: Multiple severe no-show and follow-up failures documented in reviews from 2011–2020, including customers left without water for extended periods and angry confrontations with owner Franklin. These are not isolated incidents but a documented pattern over nearly a decade.
• RECENCY BIAS RISK: The overwhelming majority of positive reviews (45+ of 80) are dated 2023–2025, clustered heavily in June 2024 and later. Earlier reviews (2008–2020) contain significantly more complaints about reliability and professionalism. This suggests either genuine operational improvement or potential review manipulation.
• SUSPICIOUS CLUSTERING: 27 reviews posted on or around 2024-06-09 with nearly identical 5-star ratings and similar phrasing patterns (e.g., 'fast, professional,' 'highly recommend,' 'great work'). While not definitively fake, the concentration and similarity warrant caution.
• EMPTY REVIEWS: 3 reviews contain only a 5-star rating with no text (2025-05-10, 2024-06-09 x2), which cannot be validated for authenticity.
• CONFLICTING NARRATIVES: One 3-star review (2018-03-03) notes that quotes and invoices are not automatically provided unless requested, suggesting potential transparency issues that are not mentioned in recent reviews.
• OWNER CONDUCT CONCERN: A 2020 review documents the owner (Franklin) sending hostile messages to a customer about a 2013 negative review, admitting to poor scheduling and disorganization. This raises questions about accountability and professionalism at leadership level.
• INCOMPLETE WORK DOCUMENTED: Multiple reviews (2011, 2014, 2015, 2016) describe incomplete repairs, multiple callbacks required, and work that took longer than promised. Recent reviews do not mention these issues, but historical pattern is concerning.

This WW Score should be interpreted with significant caution: while recent reviews (past 18 months) are overwhelmingly positive and suggest genuine improvement, the company has a well-documented history of severe reliability and professionalism failures spanning 2011–2020. The dramatic shift in review sentiment coinciding with a clustering of similar reviews in mid-2024 raises questions about data integrity. Customers should be aware that EZ Plumbing may perform well on current jobs but has historically struggled with scheduling, follow-up, and accountability. The score reflects current performance but does not fully capture historical risk.

Bobby Blue Plumbing demonstrates strong overall performance across a large review base spanning roughly 12 years, with the majority of customers praising responsive technicians, courteous communication, and solid workmanship on a wide variety of jobs. Professionalism scores are tempered by a meaningful cluster of negative reviews citing no-shows, a technician with a poor attitude who tracked in dirt, an incomplete shower/tub installation that dragged on for weeks, and at least one instance of a technician breaking a part and then attempting to charge for the damage. Pricing is the weakest dimension: multiple independent reviewers across different years explicitly flagged quotes as dramatically higher than competitors — including an $850 labor-only quote, a $750 estimate for a simple drain repair, a $1,000 water heater installation quote, and a $750 pressure regulator quote — while other reviewers praised fair or even below-market pricing, suggesting significant inconsistency likely tied to the commission-only pay structure one long-term customer explicitly called out. Project completion is generally strong, with most jobs finished same-day or next-day, but the multi-week shower/tub job with reversed hot/cold valves, the unresolved ceiling leak that required a customer refund, and the no-call/no-show incident meaningfully drag the score down. Experience is solid, with numerous reviewers highlighting knowledgeable diagnostics, honest assessments that saved customers money, and skilled handling of complex jobs including repiping, commercial plumbing, and tankless water heater installs.

• PRICING INCONSISTENCY FLAG: Multiple independent reviewers across different time periods (2013, 2017, 2022, 2024) explicitly cited quotes 3x–5x higher than competitors for identical work. One long-term customer (15+ years) directly attributed this to a shift to commission-only pay structure. Pricing scores should be treated as bimodal — some customers receive fair pricing while others receive significantly inflated quotes.
• FAKE REVIEW SUSPICION — LOW LEVEL: The review base is large and spans many years with named technicians and specific job details, which reduces fake review concern significantly. However, a small number of very short, generic 5-star reviews (e.g., 'Great service fast effective', 'Company came out and properly diagnosed and did an exceptional job') lack specifics and could be padding. Overall impact on scoring is minimal given the volume of detailed reviews.
• REVIEW SUPPRESSION ALLEGATION: One reviewer (Oct 2024, 1-star) explicitly claims the company removes negative reviews. This cannot be verified from the data provided but is a serious flag. If true, the actual negative review rate may be higher than what is visible here, and all dimension scores may be slightly inflated.
• NO-SHOW / RELIABILITY INCIDENTS: At least two reviews (Sep 2024 and the 2021 shower/tub job) document significant scheduling failures including a no-call/no-show and a multi-week job that ran far over the estimated timeframe with unprofessional technician behavior. These are weighted into the project completion and professionalism scores.
• RECENCY NOTE: The most recent reviews (2024) include both strong positives and the most pointed negatives (overcharging, no-show, review removal allegation). The review base is heavily weighted toward 2022–2023 with strong performance, but 2024 signals some potential service degradation worth monitoring.
• TECHNICIAN QUALITY VARIANCE: Reviews reference a large number of individual technicians (Brent, Jason, Phillip, Ronnie, Fernando, David, Dean, Gary, Dwight, etc.). Quality appears highly technician-dependent. Fernando in particular generated the most serious negative review (2021 shower/tub job). Customers may benefit from requesting specific well-reviewed technicians.

This WW Score of 76.4 is based on 125 reviews with HIGH confidence across all four dimensions and should be considered a reliable mid-range assessment — the company delivers genuinely good service in the majority of cases but carries documented and recurring risks around pricing transparency and scheduling reliability that prevent a higher score.

A&S Plumbing earns strong marks across all four dimensions, with professionalism being the most frequently cited quality — punctuality, friendliness, and responsiveness appear in the vast majority of reviews. Pricing is consistently praised as fair, competitive, and transparent, with multiple reviewers noting the final bill came in below even the best-case estimate. Experience and workmanship are well-supported, with several reviewers highlighting creative problem-solving, technical knowledge, and thorough explanations of work performed. However, a recurring and serious pattern of non-responsiveness — at least four separate reviewers across multiple years report never receiving a callback after leaving their information — meaningfully drags down the professionalism and project completion scores. One negative review also describes an incomplete job, property damage, and a dismissive attitude, which further tempers the otherwise positive picture.

• RESPONSIVENESS FAILURE PATTERN: At least 4 reviews (2019, 2022, 2023, 2024) independently report that the company took down their information and never called back — including one emergency gas leak situation. This is a consistent, multi-year operational weakness that is not an isolated incident.
• INCOMPLETE JOB / PROPERTY DAMAGE: One review (2020) describes a technician who cut a hole in the wall, failed to diagnose the problem, wrote on the bill that the bathroom was 'too outdated to service,' and left without fixing anything. This is a significant project completion failure.
• PRICING COMPLAINT: One review (2014) reports the final bill was $800 more than anticipated and $400 above competing bids, with a confusing estimate. This is a direct contradiction of the otherwise strong pricing narrative.
• SCARE TACTICS / ETHICS COMPLAINT: One review (2019) alleges the company used scare tactics to upsell unnecessary work, failed to complete a job on the promised timeline, and left the customer's problem unresolved after spending several thousand dollars. This review is detailed and specific, lending it credibility.
• DUPLICATE REVIEW DETECTED: The review 'I have an old sink that wouldn't stop running...' appears twice with identical text — once dated 2022-06-10 and once dated 2021-06-24. Similarly, the review 'I love working with A&S, they are always so kind...' appears twice — once dated 2021-06-10 and once dated 2021-03-23. These duplicates were counted only once each in scoring.
• RECENCY NOTE: The majority of reviews with substantive detail are from 2021–2025. Reviews from 2011–2016 are present but given reduced weight. The non-callback complaints span 2022–2024, indicating this issue has persisted into the recent period.
• GENERIC REVIEWS: Several reviews contain no usable detail (e.g., 'No problems.', 'unknown', 'Great service', 'See above'). These were excluded from dimension scoring as they provide no evidence for any specific dimension.

This WW Score is based on a large review set with HIGH confidence across all dimensions, but should be interpreted with caution due to a documented, multi-year pattern of callback failures and at least two credible complaints involving incomplete work, unexpected charges, and alleged unethical upselling.

A-Advantage Plumbing earns strong marks across all four dimensions, with the most consistent praise directed at Bill's technical skill, honesty, and willingness to save customers money rather than upsell. Professionalism scores are tempered by a recurring and credible pattern of communication failures — multiple reviewers explicitly cite missed callbacks, unanswered phones, and a broken promise to return a call for urgent service. Pricing is generally praised as fair and transparent, but two negative reviews specifically allege overcharging without upfront estimates, which meaningfully pulls the score down from what would otherwise be a very high mark. Project completion is solid overall, but one reviewer reported the same issue required three visits without resolution, and another noted incomplete work and an unfulfilled senior discount promise, preventing a top-tier score. Experience is the strongest dimension, with numerous reviewers across many years consistently describing Bill as highly competent, knowledgeable, and honest in his technical assessments.

• Two reviews (2020-07-27 and 2021-06-10) are near-identical in content and phrasing, describing the same water heater story almost word-for-word. This is a likely duplicate review, possibly submitted twice by the same customer or copied. Only one instance was counted toward scoring.
• Two reviews (2016-03-03 and 2016-06-11) are exact duplicates of the Thanksgiving weekend backup story. Again, likely the same reviewer submitting twice. Only one instance was counted.
• Eight reviews contain no text at all — only a star rating. These were excluded from dimension scoring as they provide no usable evidence per scoring rules.
• Two reviews contain only generic one-line praise ('Excellent work and very professional', 'They did a great job', 'Bill is great') with no specifics. These were counted only where a dimension could be clearly inferred.
• The majority of reviews are older than 12 months (most predate mid-2023), with only 2 reviews from the past 12 months (mid-2024). Recency weighting was applied; the score reflects a longer historical pattern rather than current performance.
• Communication and responsiveness failures appear in at least 3 separate, credible negative reviews spanning 2019–2021, suggesting a persistent operational weakness rather than isolated incidents.

This WW Score is based on a substantial volume of reviews with usable content across all four dimensions and carries HIGH overall confidence, though the presence of duplicate reviews, several blank submissions, and a concentration of older reviews means the score should be treated as a reliable historical indicator rather than a precise measure of current performance.

PDS Plumbing and Air demonstrates consistently strong professionalism across the vast majority of reviews, with technicians frequently praised for punctuality, courtesy, shoe covers, pre-arrival texts with photos, and clear communication — these positives are well-documented across well over 100 reviews. However, pricing is a significant and recurring concern: multiple detailed negative reviews cite non-itemized invoices, quotes that ballooned dramatically after work began, labor charges perceived as grossly excessive (e.g., $900 labor for a 2-hour furnace visit, $1,500 for 1 foot of PVC pipe, $350 for 10 minutes of hose bib work), and at least one bait-and-switch complaint — dragging the pricing score down substantially despite many satisfied customers citing reasonable or competitive rates. Project completion is generally solid, with same-day and emergency service being a standout strength, but a meaningful cluster of negative reviews describes incomplete work, abandoned jobs, unresolved problems after payment, and at least one case where a repair failed the next day and another where the problem was never fixed despite multiple visits. Experience scores moderately well, with many reviews praising knowledgeable technicians, but offset by several reviews explicitly citing technicians who could not diagnose or solve problems that a subsequent plumber resolved easily. The WW Score of 74.2 reflects a company with genuine strengths in responsiveness and professionalism but meaningful and documented weaknesses in pricing transparency and consistent technical execution.

• PRICING TRANSPARENCY CONCERN: Multiple independent reviews (not isolated incidents) describe non-itemized invoices, quotes that escalated significantly after work began, and charges perceived as far exceeding market rates. This is a systemic pattern, not an outlier.
• PROJECT ABANDONMENT PATTERN: At least 3 reviews describe technicians leaving jobs incomplete or unresolved, including one where a technician explicitly said he spent too much time and left with the drain still clogged and a hole in the wall.
• FAILED REPAIRS: At least 2 reviews describe paying for a repair that did not fix the problem, with one customer also reporting the company became unresponsive afterward and the BBB could not get a response either.
• TECHNICIAN SKILL INCONSISTENCY: Several reviews note that a subsequent plumber easily solved a problem PDS could not, suggesting uneven technical competency across the team.
• THEFT ALLEGATION: One review (2021-12-08) alleges a technician stole a $200 pair of shoes and that the owner was dismissive when contacted. This is a serious integrity flag that cannot be verified but is noted.
• RECENCY NOTE: The majority of reviews are from 2022–2024, giving this score good recency relevance. A smaller number of reviews date to 2018–2021 and were weighted slightly less.
• POSSIBLE GENERIC REVIEWS: A small number of very short 5-star reviews (e.g., 'Great quick work. Professional staff and respectful.', 'I can always count on them every time I call.') lack specifics and may be lower-signal, though they are not numerous enough to constitute a fake review flag on their own.
• ONE REVIEW FLAGGED AS LIKELY EMPLOYEE/FAMILY: The review dated 2022-05-17 explicitly identifies the reviewer as the wife/mother-in-law of employees ('My Husband Armando Garcia, My son JR Juan Rangel and My son in law Franky Garcia'). This review was excluded from scoring as it is not a genuine customer review.

This WW Score is based on a large and diverse review set (155 reviews) spanning 2018–2024 with strong recency, giving it HIGH overall confidence; however, the score should be interpreted with caution given documented and recurring concerns about pricing transparency and inconsistent project completion that are not isolated to one or two reviewers.