US Trenchless

US Trenchless demonstrates strong overall performance with a WW Score of 78.2, driven primarily by consistent professionalism and reliable project completion across 89 reviews. The company excels in punctuality, communication, and workmanship quality, with the majority of reviews praising technicians like Abraham, Jonas, and Francisco for courteous service and thorough explanations. However, the s... Read more

US Trenchless demonstrates strong overall performance with a WW Score of 78.2, driven primarily by consistent professionalism and reliable project completion across 89 reviews. The company excels in punctuality, communication, and workmanship quality, with the majority of reviews praising technicians like Abraham, Jonas, and Francisco for courteous service and thorough explanations. However, the score is significantly tempered by four critical negative reviews (1-star ratings from 2021, 2019, 2018, and 2012) documenting serious issues: misdiagnosis of sewer conditions leading to unnecessary $5K-$20K repair recommendations, rude and condescending customer service, missed appointments without communication, and unresponsiveness to inquiries. Pricing feedback is mixed—many clients praise competitive rates and value, while others report being quoted $20K for work competitors completed for $10K, suggesting potential commission-based sales pressure. The company's inspection accuracy has been questioned in multiple instances. Read less