Pocket Plumbing

Pocket Plumbing earns strong scores across all four dimensions, driven by an overwhelming volume of detailed, specific, and credible positive reviews spanning 2017 through 2024. Professionalism is consistently praised — punctuality, communication, friendly demeanor, and responsiveness appear in the vast majority of reviews, with only a small number of negative experiences around missed appointme... Read more

Pocket Plumbing earns strong scores across all four dimensions, driven by an overwhelming volume of detailed, specific, and credible positive reviews spanning 2017 through 2024. Professionalism is consistently praised — punctuality, communication, friendly demeanor, and responsiveness appear in the vast majority of reviews, with only a small number of negative experiences around missed appointments and poor follow-up on invoices or callbacks. Pricing scores well but is tempered by two notable complaints: one reviewer was charged $95 above their quoted price with no explanation, and another felt overcharged for incomplete work, preventing a higher score. Project completion is very strong, with numerous reviewers highlighting that technicians saw jobs through to full resolution, returned to fix issues, and corrected prior plumbers' mistakes — though the unresolved toilet repair and the missed appointment without notice are meaningful deductions. Experience scores highest, with dozens of reviewers specifically calling out Charles and other technicians for diagnosing problems quickly, explaining work clearly, and delivering quality results even on complex or unusual jobs. Read less