Gilmore Heating, Air and Plumbing

Gilmore Heating, Air and Plumbing presents a deeply polarized customer experience. While technicians frequently receive praise for professionalism, friendliness, and technical knowledge (72.5/100), the company is severely hampered by aggressive pricing practices (48.0/100) and significant project completion failures (58.5/100). Customers consistently report being quoted inflated prices, experienci... Read more

Gilmore Heating, Air and Plumbing presents a deeply polarized customer experience. While technicians frequently receive praise for professionalism, friendliness, and technical knowledge (72.5/100), the company is severely hampered by aggressive pricing practices (48.0/100) and significant project completion failures (58.5/100). Customers consistently report being quoted inflated prices, experiencing pressure to purchase unnecessary services, and facing delays or incomplete work. The company's shift from family-owned to corporate ownership appears to have coincided with deteriorating customer service, communication breakdowns, and warranty disputes. Despite individual technician competence, systemic issues with scheduling, follow-through, and management responsiveness undermine overall trustworthiness. Read less