Brothers the Plumbing Store

Brothers the Plumbing Store earns strong marks for staff expertise and technical knowledge, with the overwhelming majority of reviewers praising the depth of product knowledge and ability to identify hard-to-find parts that big-box stores could not supply. Professionalism scores well overall but is meaningfully dragged down by a recurring pattern of complaints about being ignored or receiving no f... Read more

Brothers the Plumbing Store earns strong marks for staff expertise and technical knowledge, with the overwhelming majority of reviewers praising the depth of product knowledge and ability to identify hard-to-find parts that big-box stores could not supply. Professionalism scores well overall but is meaningfully dragged down by a recurring pattern of complaints about being ignored or receiving no floor assistance on certain visits, with at least 5 reviews explicitly describing staff failing to acknowledge customers. Pricing is a genuine mixed signal — several reviewers found prices competitive or even lower than big-box alternatives, while others found them 30–50% higher; the net score reflects this real tension. Project completion is assessed primarily through the lens of order fulfillment, special orders, and follow-through on customer issues, where the store performs well but has notable failures including a restocking fee dispute, wrong-color toilet delivery, and at least one warranty deflection that left a customer dissatisfied. Read less