Boyd Plumbing

Boyd Plumbing (now operating under Bonney Plumbing) presents a deeply mixed picture across its review history. Professionalism scores moderately well, with many reviewers praising individual technicians — particularly Eric, Colton, Jeremy, Zeb, and Jon — for punctuality, friendliness, and clear communication; however, this is offset by multiple complaints about poor office communication, misse... Read more

Boyd Plumbing (now operating under Bonney Plumbing) presents a deeply mixed picture across its review history. Professionalism scores moderately well, with many reviewers praising individual technicians — particularly Eric, Colton, Jeremy, Zeb, and Jon — for punctuality, friendliness, and clear communication; however, this is offset by multiple complaints about poor office communication, missed appointments, and unresponsive management. Pricing is the most consistently criticized dimension, with numerous reviewers reporting quotes that were double or more than competitors, a fixed-cost pricing model perceived as exploitative, and charges that felt grossly disproportionate to the work performed. Project completion is mixed: many jobs were finished satisfactorily, but there are credible accounts of incomplete inspections, failed repairs, abandoned callbacks, and at least one case where a botched job caused significant downstream financial harm. Experience is similarly split — several technicians received high praise for skill and problem-solving, while others were described as inexperienced, unable to diagnose basic issues, and reliant on upselling rather than proper diagnostics. The acquisition by Bonney Plumbing appears to have coincided with a decline in service quality and a sharp increase in pricing complaints. Read less