Better B Plumbing and Drain

Better B Plumbing has a strong base of positive reviews praising responsiveness, same-day and weekend availability, knowledgeable technicians, and reasonable pricing in many cases. However, there are 10 negative reviews (roughly 13% of total) that raise serious concerns across all dimensions: multiple reports of unprofessional and rude phone interactions, significant pricing inconsistencies includ... Read more

Better B Plumbing has a strong base of positive reviews praising responsiveness, same-day and weekend availability, knowledgeable technicians, and reasonable pricing in many cases. However, there are 10 negative reviews (roughly 13% of total) that raise serious concerns across all dimensions: multiple reports of unprofessional and rude phone interactions, significant pricing inconsistencies including bait-and-switch quotes (e.g., $80 quoted then billed $450, $99 coupon then demanded $350), one report of faulty workmanship causing property flooding with no accountability, one report of unauthorized service followed by a forced bill, one report of a technician appearing intoxicated, one report of ghosting after scheduling, and one report of fraudulent repeated charges with a police report filed. These negative incidents meaningfully suppress scores across all four dimensions and cannot be dismissed as outliers given their specificity and variety. Read less