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Stacy's Plumbing shows significant inconsistency across reviews spanning 2018–2023. While some customers praise reliability, courtesy, and timely completion, multiple reviews document serious failures in follow-through, responsiveness to callbacks, and cleanup standards. Pricing complaints appear in 3 reviews, with one customer reporting a $1,500 water heater installation that was never properly serviced despite promises. The most recent negative review (2023) suggests ongoing issues with incomplete work and professionalism. The company's score is dragged down by documented project abandonment and poor communication on warranty/service commitments.

• RECENCY CONCERN: Most reviews are 2–5 years old (2018–2020). Only 2 of 5 reviews are from 2022 or later. Recent 2023 review is negative, suggesting potential deterioration in service quality.
• PATTERN OF BROKEN PROMISES: Review from 2019 explicitly documents ignored callbacks and unfulfilled warranty commitment on $1,500 water heater installation. Review from 2023 states 'doesn't do everything they're supposed to.' This pattern suggests systemic follow-through failure.
• CLEANUP & PROFESSIONALISM ISSUES: Two reviews (2018, 2023) mention poor cleanup, holes left in walls, and incomplete work. This is a recurring complaint across different time periods.
• PRICING INCONSISTENCY: One 5-star review praises 'reasonably priced' (2022), but two other reviews (2018, 2022) explicitly criticize high prices for labor and materials. This suggests either variable pricing or customer perception varies widely.
• SMALL SAMPLE WITH HIGH VARIANCE: Only 5 reviews with ratings of 1, 2, 2, 5, 5. Extreme polarization (no 3–4 star reviews) may indicate either very satisfied or very dissatisfied customers, with limited middle ground.

This WW Score should be treated with caution. While based on 5 reviews, the data is aged (most from 2018–2020), shows extreme polarization, and documents specific failures in project completion and responsiveness. The most recent review (2023) is negative, suggesting the company's issues may be ongoing. A score of 58.3 reflects genuine quality concerns, but a larger, more recent sample would be needed to confirm current service levels.

This contractor's review set is sharply divided between older positive reviews (mostly 2014–2016) and a cluster of strongly negative reviews from 2020–2024. Professionalism scores are dragged down significantly by multiple recent accounts of late arrivals, no-shows, refusal to complete work, and dismissive owner behavior, though older reviews consistently praised friendly and professional technicians. Pricing is the weakest dimension, with multiple reviewers explicitly calling out inflated quotes, non-refundable fees, sketchy upselling tactics, and charges that were thousands of dollars above competitors. Project completion is also concerning, with at least two reviews describing work that was not completed or that failed shortly after service, including one case where a technician refused to do the job after a 7-hour wait. Experience scores are mixed — some older reviews praise quick and effective problem-solving, while recent reviews describe technicians failing to diagnose issues correctly or abandoning jobs mid-assessment.

• RECENCY CONCERN: The majority of positive reviews are from 2014–2016 and are significantly outdated. All reviews from 2020–2024 are 1-star. This is a strong negative trend that suggests service quality has declined substantially.
• FAKE REVIEW SUSPICION — LOW LEVEL: Several reviews marked 'unknown' with no review text (2015–2016) provide no usable data and may be placeholder or incomplete entries. These were excluded from scoring.
• PATTERN FLAG: Multiple recent negative reviews independently describe the same behavior — upselling unnecessary services, non-refundable charges, and owner (Emily Peek) refusing refunds. This consistency across unrelated reviewers adds credibility to the complaints.
• VULNERABLE POPULATION CONCERN: Two separate reviews explicitly mention elderly customers being targeted with unnecessary upsells or overcharges. This is a serious ethical flag.
• RECENCY WEIGHTING APPLIED: Scores were weighted to reflect that all 2020–2024 reviews are negative, which meaningfully suppressed scores across all dimensions compared to a naive average.

This WW Score carries MODERATE overall confidence due to a sufficient number of reviews, but the sharp quality decline visible in recent reviews and the presence of several content-free 'unknown' entries mean the score should be interpreted cautiously — the current service quality is likely worse than the blended score suggests.

This contractor has a sharply divided review profile, with enthusiastic praise from some customers and serious complaints from others. Positive reviewers highlight punctuality, friendly communication, and reasonable pricing, while negative reviewers describe rude staff, repeated failures to fix the same problem, and property damage with inadequate resolution. The most damaging review explicitly states the contractor failed to resolve a toilet issue across three paid visits and does not guarantee their work, which heavily penalizes the project completion dimension. The experience dimension is similarly mixed, with one reviewer noting clean, quality work and another reporting scratched property and a dismissive response from the owner. Overall, the score reflects a contractor with genuine strengths in customer interaction for some clients but meaningful and documented reliability and workmanship concerns for others.

• Several older reviews (2016, 2017, 2019, 2020) are more than 3 years old and may not reflect current service quality; only one review is from within the past 12 months (2022).
• The 1-star review from 2017 explicitly mentions repeated failure to fix the same problem across three paid visits and states the contractor does not guarantee their work — this is a significant reliability red flag.
• A 1-star review from 2016 describes property damage (scratched new tub) with only a verbal apology and no remediation offered, suggesting poor accountability.
• A 1-star review from 2019 describes rude behavior before any work was even performed, corroborating the professionalism concerns raised in other negative reviews.
• The positive reviews are generally light on specific detail and lean toward generic praise, which slightly reduces their evidentiary weight, though they are not flagged as definitively fake.
• With only 7 total reviews spanning 6 years, the sample size is too small to draw high-confidence conclusions about consistent service quality.

This WW Score should be treated with caution — the small review pool of 7 reviews spread across 6 years, combined with a stark split between glowing and severely negative experiences, means the score reflects genuine uncertainty rather than a settled picture of contractor quality.

Across nearly 100 reviews spanning 2014–2024, Airco Service receives overwhelmingly negative feedback in all four scored dimensions. Professionalism is severely undermined by recurring reports of rude technicians, no-call no-shows, unanswered callbacks from management, and in one alarming case an unauthorized entry into a customer's home. Pricing is the lowest-scoring dimension, with dozens of reviewers explicitly describing inflated quotes, charges for parts at many multiples of retail cost, fees for incomplete or failed work, and aggressive upselling of unnecessary replacements. Project completion is deeply problematic, with numerous accounts of jobs left unfinished, repeat visits failing to resolve the same issue, and work that caused additional property damage. Experience scores marginally higher only because a meaningful minority of reviewers praised specific individual technicians by name for genuine skill and thoroughness, but these positive experiences are far outnumbered by accounts of misdiagnosis, incorrect installations, and technicians unable to identify basic problems that competitors resolved quickly and cheaply.

• UPSELLING PATTERN: A very high volume of reviews — across multiple years and service types (HVAC, plumbing, electrical) — describe technicians recommending full system replacements or expensive parts that were later found to be unnecessary by competing companies. This is a systemic pattern, not isolated incidents.
• FAKE REVIEW SUSPICION — POSITIVE REVIEWS: Several 5-star reviews are extremely brief and generic (e.g., 'Awesome company! Always takes care of me', 'Once again Airco Service Tulsa has provided wonderful service') with no specific details, job type, or technician names. These may inflate the positive signal.
• MANAGEMENT UNRESPONSIVENESS: Multiple reviews across different years explicitly state that managers never called back after promised, suggesting a systemic customer service failure at the management level.
• PROPERTY DAMAGE INCIDENTS: At least three reviews describe Airco technicians causing direct property damage (flooring water damage, yard destruction, wall damage) with inadequate or no remediation offered.
• UNAUTHORIZED HOME ENTRY: One 2014 review describes a technician entering a customer's home without permission and the company subsequently denying the incident occurred, which is a serious conduct and trust concern.
• FORGED SIGNATURE: One 2024 review describes a forged customer signature on a service invoice, which is a significant legal and ethical red flag.
• RECENCY NOTE: Negative reviews are consistent across the full date range (2014–2024), indicating these are not isolated historical issues. The most recent reviews (2024) continue to reflect the same core complaints about pricing, upselling, and incomplete work.
• SCORE SUPPRESSION APPLIED: Due to the volume and specificity of negative reviews, scores have been held conservative. The few genuinely positive reviews — particularly those praising named technicians — prevent scores from reaching the floor but do not materially offset the dominant negative pattern.

This WW Score is based on 100 reviews with HIGH mention counts across all four dimensions and should be considered highly reliable; the score of 38.2 reflects a contractor with serious, systemic, and well-documented deficiencies in pricing transparency, job completion, and consistent professionalism, offset only partially by a subset of positive individual technician experiences.

Tommy's performance is highly inconsistent across the three reviews. Project completion is the most reliable signal, with all three reviews addressing job outcomes—two describe incomplete or failed work (deposit taken with no show, leak unfixed with property damage), while one praises quick resolution. Professionalism and pricing are mentioned in only two reviews each, limiting confidence. The positive review from 2019 is significantly older than the two damaging reviews from 2020 and 2022, suggesting a pattern of deterioration. The contractor's failure to show up, answer communications, and complete work properly are serious red flags that heavily depress the overall score.

• CRITICAL: Two reviews describe severe project failures—no-show with deposit theft and incomplete leak repair with property damage. These are not minor issues.
• RECENCY CONCERN: The single positive review is from October 2019 (4+ years old). The two negative reviews are from 2020 and 2022, suggesting recent and ongoing problems.
• COMMUNICATION FAILURE: First review explicitly states contractor never answered calls or texts after taking deposit—indicates serious responsiveness and accountability issues.
• INCOMPLETE WORK: Second review documents unfinished job (leak still present) and failure to restore property (yard left dug up and uncovered).
• SAMPLE SIZE: Only 3 reviews total limits statistical reliability. Score should be treated as preliminary pending more recent data.

This score should be treated with caution due to small sample size (3 reviews) and significant recency skew, but the pattern of serious failures in project completion and communication in the two most recent reviews suggests genuine performance problems that warrant serious consideration before hiring.

The review set is dominated by strongly negative experiences, particularly around pricing and honesty. Multiple reviewers independently describe being quoted or charged dramatically inflated prices — including a $728 garbage disposal install for a $160 unit, a $7,500 quote for an $8 repair, and a $700 quote for a $20 fix — painting a consistent picture of predatory pricing practices. Professionalism is mixed: a handful of positive reviews praise friendly and knowledgeable technicians, but these are offset by reports of unanswered voicemails, ignored warranty inquiries, dismissive customer service, and a technician who refused to come out during a 90-degree emergency despite a 24/7 claim. Project completion is also concerning, with one reviewer describing installation errors that caused a $640 electric bill and holes left in the roof that were never addressed or followed up on. The few genuinely positive reviews — praising responsiveness, friendliness, and competitive pricing — are largely older (2014–2017) and represent a clear minority against a wave of recent negative experiences.

• PRICING FRAUD PATTERN: At least 5 independent reviews describe dramatically inflated quotes or charges compared to actual market value or second opinions. This is a strong and consistent pattern, not isolated incidents.
• RECENCY CONCERN: The most recent reviews (2023–2024) are predominantly negative. Positive reviews are concentrated in 2014–2015, suggesting a possible decline in service quality over time.
• WARRANTY/FOLLOW-THROUGH FAILURE: One reviewer was charged $380 for a drain cleaning that failed within days, then asked to pay $1,000 more under warranty. Another reported installation damage that was never corrected despite a voicemail. These indicate systemic follow-through failures.
• ONE POSITIVE REVIEW (2014-04-15) shares the exact same date as a 1-star review and reads as suspiciously promotional in tone, with generic praise and no specific details. This may be a planted review.
• SECOND OPINION DISCREPANCIES: At least two reviewers obtained second opinions that directly contradicted Atchley's diagnosis, with one finding the unit needed only an $8 part rather than a $7,500 replacement. This raises serious concerns about diagnostic honesty.

This WW Score is based on 13 reviews with strong mention coverage across all four dimensions, but the score should be treated with moderate overall confidence due to the age spread of reviews and the possibility that at least one positive review may be inauthentic; the negative patterns, however, are highly consistent and credible.