Mr. Rooter Plumbing of Greater Fort Smith

This contractor's review set is sharply divided between older positive reviews (mostly 2014–2016) and a cluster of strongly negative reviews from 2020–2024. Professionalism scores are dragged down significantly by multiple recent accounts of late arrivals, no-shows, refusal to complete work, and dismissive owner behavior, though older reviews consistently praised friendly and professional tech... Read more

This contractor's review set is sharply divided between older positive reviews (mostly 2014–2016) and a cluster of strongly negative reviews from 2020–2024. Professionalism scores are dragged down significantly by multiple recent accounts of late arrivals, no-shows, refusal to complete work, and dismissive owner behavior, though older reviews consistently praised friendly and professional technicians. Pricing is the weakest dimension, with multiple reviewers explicitly calling out inflated quotes, non-refundable fees, sketchy upselling tactics, and charges that were thousands of dollars above competitors. Project completion is also concerning, with at least two reviews describing work that was not completed or that failed shortly after service, including one case where a technician refused to do the job after a 7-hour wait. Experience scores are mixed — some older reviews praise quick and effective problem-solving, while recent reviews describe technicians failing to diagnose issues correctly or abandoning jobs mid-assessment. Read less