Find Nearby Plumbers In Tempe, Arizona

Cypress Street Plumbing, operated by George, receives overwhelmingly positive feedback across all four scored dimensions. Professionalism is the most frequently cited strength, with dozens of reviewers explicitly praising punctuality, communication, honesty, courteous attitude, and clean workmanship. Pricing is consistently described as fair, reasonable, and competitive — with multiple reviewers noting George came in under competing quotes and never charged extra even when jobs ran longer than expected. Project completion is strongly supported, with reviewers describing completed jobs across a wide range of complexity from simple faucet installs to full-house replumbing, including one notable instance of an after-hours emergency response. Experience and technical skill are well-documented, with reviewers highlighting George's ability to solve problems that prior plumbers failed to fix, his systematic approach, and his willingness to explain his work. One 3-star review citing a missed appointment with no communication is the only negative signal in the dataset and is partially retracted by the reviewer themselves.

• 4 reviews contain no text content — only a 5-star rating. These were excluded from dimension scoring as they provide no usable evidence.
• All substantive reviews are 5-star ratings, which warrants mild scrutiny; however, the reviews contain specific job details, named individuals, varied writing styles, and concrete scenarios that strongly suggest authenticity rather than fabrication.
• A significant portion of reviews (roughly 60%) are older than 12 months, with many dating back to 2014–2019. The most recent reviews (2024) remain consistent in tone and quality, suggesting sustained performance, but recency depth is moderate.
• One 3-star review (2016) describes a missed appointment with no communication. The reviewer later partially retracted the criticism but did not upgrade the rating. This is the only negative data point and has been factored into the professionalism score.

This WW Score is based on 42 reviews with usable content spanning approximately 10 years, with consistent positive signals across all four dimensions and only one negative incident on record, making the score highly reliable as a representation of this contractor's typical service quality.

Zippity Split Plumbing demonstrates strong performance across all measured dimensions, with particularly high marks for professionalism and project completion. The company excels in punctuality, communication, and technical expertise, with extensive evidence of skilled technicians who diagnose problems accurately and complete work thoroughly. Pricing feedback is generally positive, though a small number of reviews flag concerns about initial estimates or upselling. The overwhelming majority of recent reviews (past 12 months) are highly favorable, with customers consistently praising responsiveness, honesty, and quality workmanship. Two older negative reviews (2020-2021) describe poor communication and overcharging, but these appear isolated against the dominant pattern of 5-star ratings.

• Two negative reviews (1-star and 2-star from 2020-2021) describe serious issues: alleged lying, abandonment of appointments, and significant overcharging. However, these are substantially outweighed by 78 positive reviews and may represent isolated incidents or different management/staff.
• One 2023 review mentions deceptive advertising ($68 drain cleaning advertised but charged $235 for non-owner-occupied property). Company honored the advertised price, but this suggests potential pricing transparency issues in marketing.
• One 2021 review (2-star) describes a plumber recommending unnecessary work (full faucet replacement when only aerator needed) at inflated price ($1,517 vs. $475 from competitor). This suggests occasional overestimation of scope.
• Vast majority of reviews (77 of 80) are 5-star ratings with consistent positive language. While this reflects genuine customer satisfaction, the uniformity warrants noting that some reviews contain generic praise without specific technical details, though most include substantive descriptions of work performed.
• Review volume is heavily weighted toward past 12 months (approximately 65 reviews from 2025 and late 2024), with older reviews (2020-2023) representing smaller sample. Recent reviews show no negative patterns, suggesting any historical issues may have been resolved.

This WW Score of 88.2 is highly reliable, based on 79 usable reviews with strong data density across all dimensions. The HIGH overall confidence reflects consistent positive feedback from recent customers (past 12 months), detailed descriptions of work quality, and multiple independent mentions of professionalism and technical competence. However, the score should be interpreted with awareness that two isolated negative reviews from 2020-2021 describe serious service failures, and occasional pricing concerns suggest customers should request detailed written estimates before committing to work.

Jason/Justin of Green Advantage Plumbing demonstrates strong performance across all four dimensions. Professionalism is consistently praised with 22 mentions highlighting punctuality, communication, courtesy, and responsiveness. Project completion is well-documented across 20 reviews showing reliable follow-through, timely work, and problem-solving. Experience is evident in 16 mentions of skilled workmanship, technical knowledge, and ability to diagnose complex issues. Pricing receives strong marks in 11 mentions for fair costs and value. One notable 2-star review from 2012 indicates a communication failure where the contractor did not follow up after 4 weeks, which moderately tempers the otherwise exceptional profile.

• Review from 2012-05-21 (2-star rating) reports failure to follow up after 4 weeks despite initial commitment to contact within 2-3 weeks. This is the only negative review and suggests occasional responsiveness issues.
• Most reviews are older than 12 months (23 of 27 reviews predate 2020). Only 3 reviews are from 2020 or later. Recent performance data is limited.
• One review (2016-07-14) contains only 'unknown' as text with no substantive content; excluded from scoring.
• Name inconsistency: reviews reference both 'Jason' and 'Justin' as the primary contact. This may indicate the same person or business name variation, but creates minor ambiguity.
• High concentration of 5-star ratings (24 of 26 usable reviews) is notable. While individual reviews contain specific details and are not obviously fabricated, the uniformity warrants acknowledgment.

This WW Score of 88.2 is highly reliable based on 26 usable reviews with strong mention counts across all dimensions (11-22 mentions each), but confidence is moderately tempered by the age of most reviews (pre-2020) and one documented communication failure in 2012 that suggests occasional lapses in responsiveness.

Serrano Plumbing demonstrates strong professionalism across multiple dimensions, with consistent praise for punctuality, responsiveness, and courteous communication. Pricing is positioned as fair and reasonable relative to competitors, with transparent quotes and no upselling. Project completion is generally solid, with most jobs finished on time and follow-through honored; however, one significant 2021 warranty callback failure (no response for 4+ days) moderates this score. Technical expertise is evident, with 20 years of experience noted and quality workmanship documented across water heater installations and emergency repairs.

• One critical negative review (1.0 stars, Sept 2021) involving complete non-responsiveness to warranty callback over 4+ days. This is a serious service failure that significantly impacts project completion confidence.
• Most reviews are 3+ years old (5 of 8 reviews from 2019-2022). Only 2 recent reviews from 2024. Recency bias suggests current performance may differ from historical data.
• Positive reviews are detailed and specific (water heater specs, emergency response times, quality parts), reducing fake review risk. The single negative review is also specific and credible.

This score is reliable for assessing historical performance but should be interpreted with caution: the 2021 warranty callback failure represents a serious gap in follow-through, and the lack of recent reviews (only 2 from 2024) means current service levels may have changed. The HIGH overall confidence reflects strong data volume and specificity, but the significant outlier negative review and age of most data warrant conservative interpretation.

Gold Star Plumbing demonstrates strong overall performance driven by consistently high marks in professionalism, project completion, and technical expertise. The company excels at punctuality, communication, friendliness, and workmanship quality, with 89 reviews explicitly praising professional conduct and 72 reviews confirming timely job completion. However, pricing emerges as a notable weakness, with 18 reviews citing concerns about high costs, lack of transparency, or unfair pricing relative to competitors. Recent reviews (past 12 months) are overwhelmingly positive, though older reviews reveal occasional service failures and communication lapses that were sometimes remedied by management intervention.

• PRICING CONCERN: Multiple reviews (2024, 2021, 2020) explicitly criticize pricing as excessive or unfair. One customer reported being quoted $2,700 for water heater replacement when another company charged $1,800 with better warranty. Another noted $500+ for one hour of work. This pattern suggests pricing may not align with market rates despite quality work.
• SERVICE FAILURES WITH RECOVERY: Three reviews (2024, 2022, 2020) describe incomplete work, misdiagnosis, or poor technician behavior. However, in most cases, management intervened and corrected issues, suggesting accountability exists but initial service quality can be inconsistent.
• COMMUNICATION LAPSES: One 2020 review (3-star) reported poor communication and unresponsiveness despite company claims of 24-hour availability.
• RECENT REVIEW CONCENTRATION: Approximately 50+ reviews are dated June 2025 (future date - likely data entry error or system artifact). All are 5-star with minimal detail. While not necessarily fake, the clustering and brevity warrant caution. However, detailed reviews from 2024-2025 corroborate the positive pattern.
• EMPTY REVIEWS: Two reviews contain no text, only 5-star ratings (June 2025, May 2025). These provide no usable data.

This WW Score of 84.2 is highly reliable for assessing professionalism, completion, and experience (all HIGH confidence with 68+ mentions each), but the pricing dimension carries only MODERATE confidence due to limited explicit mentions (18) and conflicting signals—some reviews praise fair pricing while others criticize it as excessive. The company's strong recent performance is offset by documented pricing concerns and occasional service failures, though management responsiveness mitigates risk. Recommend this score for general guidance but advise obtaining competitive quotes before engaging.

Lawson Family Plumbing demonstrates strong overall performance with a WW Score of 81.2, driven by consistently high marks in professionalism (84.5) and technical experience (85.5). The company excels at responsiveness, punctuality, and technician knowledge, with many customers praising friendly, knowledgeable staff. However, pricing emerges as a notable weakness (73.0), with recurring complaints about high estimates, overcharging, and aggressive upselling tactics—particularly affecting female customers and those seeking second opinions. Project completion is solid (82.0) but marred by occasional follow-up failures and communication breakdowns. The company's strength lies in honest, skilled work; its vulnerability lies in pricing transparency and consistency.

• PRICING CONCERNS: Multiple reviews (15+) explicitly cite overcharging, inflated estimates, and aggressive upselling. Several customers report quotes 2-3x higher than competitors for identical work. Pattern suggests potential commission-based technician incentives.
• GENDER BIAS SIGNAL: At least 4 reviews mention female customers being targeted with significantly higher quotes or unnecessary upsells (e.g., $1,186 vs. $233 for same repair; $5,200 vs. $500 for toilet work). This warrants scrutiny.
• COMMUNICATION FAILURES: 8+ reviews cite missed callbacks, no follow-up after promised contact, dispatch errors, and scheduling miscommunications. One customer waited 3 days for emergency callback.
• SERIOUS SAFETY INCIDENT: One 1-star review (2022-06-26) describes a catastrophic house fire caused by negligent soldering work in 2020. Technician failed to report or contain smoldering insulation. Resulted in $370k+ insurance claim, 2+ years of family displacement, and legal action. Company initially tried to discourage insurance claim filing.
• INCONSISTENT QUALITY: Multiple reviews report same technician (David, Harley, Nicholas) performing poor work on repeat visits or causing damage requiring warranty claims or rework.
• FAKE REVIEW RISK - LOW: While 80%+ of reviews are 5-star, individual reviews contain specific details, named technicians, and varied scenarios. No obvious copy-paste patterns detected. However, the volume of 5-star reviews (200+) vs. 1-star (15+) suggests possible review curation or deletion.
• RECENCY: Most recent reviews (past 12 months) show similar patterns to older reviews—strong professionalism/experience, weak pricing/communication. No evidence of systemic improvement.
• LICENSING CONCERN: One detailed 2022 review alleges technicians are not individually licensed (only LLC-licensed), which may violate Arizona law for jobs over $1,000.

This WW Score of 81.2 is reliable for assessing technical competence and professionalism but should be heavily weighted toward pricing and communication risks. The company delivers quality workmanship and responsive service, but customers should obtain multiple quotes, verify pricing in writing before work begins, and be cautious of upsell recommendations—particularly for large jobs. The safety incident and licensing concerns warrant independent verification before hiring for major work.