Brent’s Plumbing & Heating

The review set is sharply divided between positive and negative experiences, with 4 one-star reviews and 5 five-star reviews creating a polarized picture. Professionalism is the most-mentioned dimension and carries significant negative weight — multiple reviewers explicitly describe rude behavior, dismissive attitudes, and poor customer service, while others praise courtesy and communication. Pr... Read more

The review set is sharply divided between positive and negative experiences, with 4 one-star reviews and 5 five-star reviews creating a polarized picture. Professionalism is the most-mentioned dimension and carries significant negative weight — multiple reviewers explicitly describe rude behavior, dismissive attitudes, and poor customer service, while others praise courtesy and communication. Pricing concerns appear in multiple reviews, including a complaint about a $70 fee for minimal work and a comment about overcharging, which drags that dimension down considerably. Project completion is mixed: one reviewer had to hire a second plumber to fix Brent's work, and another describes a visit where no actual work was performed, while positive reviewers describe completed jobs across multiple service types. Experience scores moderately — the gas boiler diagnosis review is a strong positive signal, but the complaint about lousy workmanship requiring correction by another contractor is a meaningful negative. Read less