Accent Plumbing & Heating

The review pool is extremely small — only 2 reviews — making any score highly unreliable. The single detailed review (1-star, 2019) is deeply negative across nearly every dimension: the plumbers left a dishwasher drain plug in place, failed to secure a gas line, left a window open during a snowstorm, failed to relight water heaters, left unpatched sheetrock, and billed for time that the custom... Read more

The review pool is extremely small — only 2 reviews — making any score highly unreliable. The single detailed review (1-star, 2019) is deeply negative across nearly every dimension: the plumbers left a dishwasher drain plug in place, failed to secure a gas line, left a window open during a snowstorm, failed to relight water heaters, left unpatched sheetrock, and billed for time that the customer disputes as lunch and non-work periods. Management compounded the damage by never returning four separate phone calls, which severely tanks the professionalism score. The only positive review (5-star, 2017) is brief and speaks only to responsiveness and scheduling speed, providing minimal counterweight to the extensive documented failures in the detailed review. The gap in review dates (2017 vs. 2019) and the stark contrast in sentiment offer no reliable trend. Read less