WM A Zachow  & Sons

Wm Zachow and Sons demonstrates competent workmanship and technical skill, with reviewers consistently praising the quality of work performed. However, the company is severely hampered by aggressive pricing practices and poor communication. All three reviews explicitly criticize billing as excessive, non-transparent, and misaligned with estimates. One reviewer reported being billed for 3.5 hours o... Read more

Wm Zachow and Sons demonstrates competent workmanship and technical skill, with reviewers consistently praising the quality of work performed. However, the company is severely hampered by aggressive pricing practices and poor communication. All three reviews explicitly criticize billing as excessive, non-transparent, and misaligned with estimates. One reviewer reported being billed for 3.5 hours of work when only 2.5 hours were spent on-site; another reported costs 4x the estimate. A critical professionalism gap emerges in the most recent review (2015), where an estimator failed to follow up on a callback commitment. While workmanship quality is acknowledged, the combination of pricing concerns and communication failures significantly undermines overall trustworthiness. Read less