Ch Koch Plumbing & Heating Inc

This single review paints a deeply negative picture across all four dimensions. Professionalism scored near zero due to explicit dishonesty — the company falsely claimed they could fix the well cap issue, the technician admitted he did not know how to address it, and a promised follow-up call never came. Project completion is critically low because the primary reason for the visit was entirely u... Read more

This single review paints a deeply negative picture across all four dimensions. Professionalism scored near zero due to explicit dishonesty — the company falsely claimed they could fix the well cap issue, the technician admitted he did not know how to address it, and a promised follow-up call never came. Project completion is critically low because the primary reason for the visit was entirely unresolved and abandoned without any follow-through. Experience is also very low, as the technician openly stated he did not know how to handle the core issue the customer called about. Pricing received a poor score because the customer was charged over $100 for a minor sink drain replacement plus a service fee, while the main problem went unaddressed — representing extremely poor value. Read less