Zien Mechanical

Zien Mechanical demonstrates significant professionalism and service delivery issues across multiple dimensions. The most damaging evidence comes from a major 2023 emergency service call where the technician used incorrect equipment, failed to complete the job, left a contaminated sewage mess without cleanup, and did not initially respond to customer feedback—though the service manager later add... Read more

Zien Mechanical demonstrates significant professionalism and service delivery issues across multiple dimensions. The most damaging evidence comes from a major 2023 emergency service call where the technician used incorrect equipment, failed to complete the job, left a contaminated sewage mess without cleanup, and did not initially respond to customer feedback—though the service manager later addressed concerns. Additional critical failures include three no-shows/cancellations without notification, a furnace installation error that caused failure within one year followed by disrespectful customer service and refusal to cover warranty repairs, and multiple reports of reckless and unsafe driving behavior by company vehicles. One positive 2018 review praised fast service and competitive pricing, but this is heavily outweighed by the pattern of failures. The company's absence from Better Business Bureau registration was explicitly noted as suspicious by a dissatisfied customer. Read less