The Sewer Guy

USA Plumbing & Sewer exhibits severe and consistent deficiencies across professionalism, pricing, and project completion. While individual technicians (Daniel, Ricardo, Kevin, Jesus, Levon, Greg, Suarez) frequently demonstrate strong technical skills and courteous behavior, systemic failures plague the company: chronic no-shows and missed appointments, failure to honor callbacks, deceptive pricing... Read more

USA Plumbing & Sewer exhibits severe and consistent deficiencies across professionalism, pricing, and project completion. While individual technicians (Daniel, Ricardo, Kevin, Jesus, Levon, Greg, Suarez) frequently demonstrate strong technical skills and courteous behavior, systemic failures plague the company: chronic no-shows and missed appointments, failure to honor callbacks, deceptive pricing practices, lack of written estimates, and poor follow-through on promised work. Pricing complaints are substantial, with customers reporting inflated estimates, hidden charges, and pressure to authorize unnecessary repairs. The company's supervisory and administrative staff are frequently described as rude, argumentative, and dismissive. Recent reviews (2024-2025) show persistent problems, suggesting these are not isolated incidents but operational failures. Read less