Rozga Plumbing

Rozga Plumbing presents a deeply mixed picture across all four dimensions. Professionalism is the most frequently discussed dimension and reveals a stark split: many reviewers praise punctuality, communication, technician courtesy, and the text-with-photo notification system, while multiple others cite failure to return calls or emails, showing up outside agreed time windows, and rude office staff... Read more

Rozga Plumbing presents a deeply mixed picture across all four dimensions. Professionalism is the most frequently discussed dimension and reveals a stark split: many reviewers praise punctuality, communication, technician courtesy, and the text-with-photo notification system, while multiple others cite failure to return calls or emails, showing up outside agreed time windows, and rude office staff. Pricing is a significant pain point, with multiple reviewers explicitly calling out high hourly rates ($160/hr), excessive trip charges, a $1,300 water heater replacement, and quotes $4,000 above competitors — though a handful of reviewers describe pricing as fair or even under-quoted. Project completion is similarly divided: several reviews describe clean, thorough, on-time work, but others document incomplete or faulty work (missed sewer clogs requiring repeat visits, improper furnace wiring, a botched shower arm installation with a charge for the callback), and a pattern of poor follow-up after problems arise. Experience scores moderately, with skilled technicians like Matt S. and Andy receiving specific praise for problem-solving and quality, but offset by documented technical failures including incorrect furnace wiring and repeated sewer cleaning failures. Read less